Operations Manager - BrightStar Care of Louisville

We are looking for an excellent multi-tasker, who works well with tight deadlines, to join us in our core value centered organization to enhance the lives of aging adults and their families. This role is key to the success of the business with the main responsibility of overseeing our Care Coordination, caregiving & nursing workforce as well as the needs of our clients. BrightStar Care has an 11-year track record and an excellent reputation in the community & was recently named One of The Best Places to Work in Louisville.

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including: 

• 401(k) with match
• Insurance:
  • Medical
  • Dental
  • Vision
  • Short-Term Disability
• Mileage Reimbursement for clinical / administrative positions
• OnCall bonus
• Enterprise Champion for Quality 8 YEARS RUNNING!

Responsibilities

• Client and customer care – effectively manage the Care Coordinator, Care Specialists & Care Engagement teams and all customer/client relations
• Manage Home Care Division operations & staff & drive successful growth strategies within segment
• Exercises staff oversight to ensure new operations plans, policies and procedures are consistent with company goals and objectives
• Handles personnel issues directly, using appropriate discretion and seeking professional HR/legal advice as appropriate
• Provide leadership & oversight to office administration 
• Responsible for operational projects & outcomes, as directed by owner
• Customer Service – establishes customer service standards and processes, monitors and evaluates customer service activities and results and implements actions to improve and maintain service
• Recruitment – implements and executes active, ongoing recruitment strategies to attract the best field staff and branch office staff
• Facilitates award winning office culture
• Leads & implements effective field & office retention strategies
• Effectively carries out BrightStar's Core Values
• Participates in On Call responsibilities
• Assists in cross-functional leadership, as needed
• Accreditation and compliance – enforces and maintains all Joint Commission accreditations standard of excellence and complies with all federal, state, and local regulations, as well as employment laws and practices

Requirements

• High School Diploma required
• Associates and/or Bachelor Degree in Business Management or Administration; may substitute Degree requirement with a combination of education/experience; and minimum of 2 years’ experience as Branch Manager and/or managing sales, customer service, and human resources functions within an office setting.
• CPR Certification
• Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)
• 2-3 years managing a high-volume healthcare office branch or agency or 3-4 years managing a similar branch or agency operations with a strong customer relations and quality of work culture
• 1-2 years sales management experience
• 2-3 years managing people and effectively scheduling staff at all levels (supervisory, per diem staff, full-time, and part-time employees)
• Valid driver’s license
• Valid state required proof of auto insurance
• Experience managing within a healthcare environment supervising field staff, LPNs, CNAs, and RNs is highly desired.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.