Operations Manager - CareerBuilder Premium Subscription

About the role:

We are looking for an engaging Operations Manager to help grow and maintain branch success and organization. You will report to your general manager and take responsibility for the smooth operation of your branch location to make sure all goals are met. We pride ourselves at General Insulation for the highest level of customer service and would love someone to help maintain that service!

ESSENTIAL JOB FUNCTIONS:

· Report to the General Manager.

· Oversee all aspects of customer service.

· Assist in hiring, training and coaching all outside sales, and inside branch personnel in collaboration Human Resources.

· Collaborate with the RVP and Regional Sales Manager (RSM) to establish quarterly budgets, sales quotas and KPI’s.

· Work with RSM and sales team to create and implement 90 day sales and marketing plans.

· Ensure sales staff is maintaining up-to-date customer records through the Company CRM.

· Develop strong relationships with vendors to provide accurate market conditions and ensure competitive pricing.

· Communicate with RVP and RSM regarding changes in market conditions.

· Maintain up-to-date record of competitive activities.

· Oversee customer quotes and conduct bid follow-up.

· Develop customer relationships by participating in after-hours customer entertainment activities.

· Proactively handle customer issues/challenges.

· Train and become a subject matter expert on GIC products.

· Manage branch employees alongside the RVP and RSM.

· Assist in all aspects of branch operations and sales activities as needed.

· Performs additional functions (essential or otherwise), which may be assigned

Candidate Requirements:

•Reports to the General Manager.

•Procure and receive incoming inventory.

•Process customer invoices.

•Oversee sales order entry.

•Conduct weekly cycle counts and quarterly physical inventory.

•Conduct monthly safety meetings and ensure a safe work environment.

•Oversee all aspects of customer service.

•Oversee delivery vehicle and building maintenance.

•Oversee all office and warehouse operations.

•Schedule delivery truck routes (incoming and outgoing).

•Hire, train, and coach all inside sales and warehouse personnel.

•Ensure branch achieves quarterly KPI goals.

•Assist in loading and unloading trucks.

•Performs additional functions, essential or otherwise, which may be assigned.