Operations Manager - WAXIE Sanitary Supply

Envoy Solutions, a diversified distribution company with over $1.5 billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries. We’re building a national platform that will enable us to leverage product knowledge, category expertise and local presence to help make buildings cleaner and more sustainable, people safer and operations more productive, every day. Our portfolio of companies includes North American, WAXIE, SEPG, Daycon, North Woods, PJP, and NVISION. Our combined company employs more than 2,300 associates, operates 43 distribution centers, and supports more than 52,000 customers.

At Envoy Solutions, our focus is on creating greater efficiencies and scale, with a high-touch, customer-first approach. We’ve combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge. We work both nationally and regionally to ensure responsiveness to the industry’s toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers.

WAXIE’s Operations Manager is responsible for leading, nurturing, developing, and improving WAXIE’s overall operations at their designated location.  Reporting to a General Manager, the Operations Manager will lead a team of Warehouse, Customer Service, and Service Center, Inventory, Support Service employees. 

Salary Range- $114k - 117K 

• Ensure support operations are performed in compliance with company policies and procedures.
• Select, train, develop, and motivate managers; evaluate performance and recommend salary actions to ensure a stable and competent organization.
• Manage route logistics for efficient deliveries to our customers.
• Maintain adequate and accurate inventories and service levels.
• Ensure a safe and healthy environment to minimize the company’s losses and liability and protect employee’s well-being.
• Manage expenses to an operational budget. Review cost of goods to maximize profitability.
• Provide logistical input in order to streamline the operation while improving efficiency.
• Provide support and guidance to operational employees to ensure maintenance of positive morale and motivation.
• Work with Sales Management in resolving any and all customer service/operational issues.
• Responsible for equipment, vehicle and facility maintenance.
• Approve credits for returns or pricing.
• Establish and maintain proper level of staffing.
• Other duties as assigned.

• Prior Operational/Logistics Management experience preferably in a distribution and warehouse environment.
• College degree or equivalent experience preferred.
• Ability to manage, lead and interact with all levels of the organization.
• Previous management experience.
• Excellent verbal and written communication skills.
• Strong customer service background with an emphasis on resolving customer issues and problem solving.
• Previous AS400 or ERP experience is preferred.
• Results-oriented driven with demonstrated success in leading a diverse group of warehouse and customer service personnel to accomplish daily goals.
  Ability to multi-task.
• Strong ability to make quick, informed decisions.
• Positive, self-motivated, with a team player attitude.

This position offers a competitive starting salary and comprehensive benefits program. 

Envoy Solutions (and its subsidiaries) is an Equal Opportunity Employer.  This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.  We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.