Operations Manager I - Concentrix
Farmington Hills, MI
About the Job
Operations Manager I
Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)
Location
Farmington Hills, Michigan, United States of America
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1547642EXTERNALENGLOBAL&step=1&utm_source=none)
Job Title:
Operations Manager I
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
You will
+ Lead the teams to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly
+ Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date
+ Be an enabler to remove both internal and external roadblocks and help team to resolve challenges
+ Monitor team metrics and conduct weekly performance reviews and weekly coaching sessions
+ Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
+ Stay current on developments in client products/services and ensure the team is informed on the latest trends and market direction
+ Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
+ Effective client management having a clear view on account and how to maximize revenue, while being the first point of escalation
+ Work closely with client contact on reporting and forecasting
+ Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)
+ Work with internal functional resources and external partners to develop an effective coaching and training platform
+ Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
+ Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
+ Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
+ Lead the team to influence buying/renewal process to achieve greater client satisfaction
You have
+ Minimum 3 years of proven work experience in a sales leadership role (or similar)
+ Consistent track record of success with a passion for exceptional customer experience and driving team performance
+ Must be well-versed in Selling methodologies
+ Strategically minded with an operational outlook
+ Excellent people management, leadership, and coaching skills
+ Record of developing and retaining employees
+ Ability to maximize revenue through best practices
+ Knowledge of Microsoft programs
+ Capable to make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
Location:
USA Farmington Hills MI
Language Requirements:
English
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an EqualOpportunity/AffirmativeAction Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the followingwebsites:
•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please clickhere (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please clickhere (https://jobs.concentrix.com/global/en/affirmative-action) .
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1547642EXTERNALENGLOBAL&step=1&utm_source=none)
Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)
Location
Farmington Hills, Michigan, United States of America
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1547642EXTERNALENGLOBAL&step=1&utm_source=none)
Job Title:
Operations Manager I
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
You will
+ Lead the teams to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly
+ Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date
+ Be an enabler to remove both internal and external roadblocks and help team to resolve challenges
+ Monitor team metrics and conduct weekly performance reviews and weekly coaching sessions
+ Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
+ Stay current on developments in client products/services and ensure the team is informed on the latest trends and market direction
+ Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
+ Effective client management having a clear view on account and how to maximize revenue, while being the first point of escalation
+ Work closely with client contact on reporting and forecasting
+ Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)
+ Work with internal functional resources and external partners to develop an effective coaching and training platform
+ Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
+ Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
+ Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
+ Lead the team to influence buying/renewal process to achieve greater client satisfaction
You have
+ Minimum 3 years of proven work experience in a sales leadership role (or similar)
+ Consistent track record of success with a passion for exceptional customer experience and driving team performance
+ Must be well-versed in Selling methodologies
+ Strategically minded with an operational outlook
+ Excellent people management, leadership, and coaching skills
+ Record of developing and retaining employees
+ Ability to maximize revenue through best practices
+ Knowledge of Microsoft programs
+ Capable to make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
Location:
USA Farmington Hills MI
Language Requirements:
English
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an EqualOpportunity/AffirmativeAction Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the followingwebsites:
•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please clickhere (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please clickhere (https://jobs.concentrix.com/global/en/affirmative-action) .
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1547642EXTERNALENGLOBAL&step=1&utm_source=none)
Source : Concentrix