Operations Manager - Wilson Workforce Solutions, LLC

We are seeking a dynamic and results-oriented Operations Manager. The ideal candidate will play a key role in overseeing the day-to-day operations of our janitorial services in Houston. This individual will be responsible for managing a team of janitorial staff, optimizing operational processes, and ensuring client satisfaction through efficient service delivery.

Responsibilities:

1. Team Leadership:
• Lead and motivate a team of janitorial staff, providing guidance and support to ensure a high level of performance.
• Conduct regular team meetings, training sessions, and performance reviews.
2. Operational Excellence:
• Develop and implement efficient operational processes to maximize productivity and ensure the highest quality of service.
• Monitor and manage cleaning schedules, ensuring timely completion of tasks and adherence to client specifications.
3. Client Relations:
• Build and maintain strong relationships with clients through regular communication and proactive problem-solving.
• Address client concerns promptly and ensure all service requests are handled effectively.
4. Quality Assurance:
• Implement and enforce quality control measures to guarantee that cleaning services meet or exceed client expectations.
• Conduct regular site inspections to assess and improve service delivery.
5. Resource Management:
• Manage and optimize resources, including staffing levels, equipment, and supplies, to meet operational demands and budgetary goals.
6. Safety and Compliance:
• Ensure compliance with safety regulations and company policies to create a safe working environment for all employees.
• Stay informed about industry best practices and implement relevant updates in the janitorial field.
7. Budget Oversight:
• Collaborate with the finance department to develop and manage the operational budget, tracking expenses and identifying cost-saving opportunities.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• Proven experience in operations management, preferably in the janitorial or facilities services industry.
• Demonstrated history of strong leadership skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills.
• Strong work ethic
• Detail-oriented with a focus on quality and client satisfaction.
• Familiarity with safety regulations and best practices in janitorial services.
• Proficient in using relevant software and technology for operational management.