Operations Manager - US Ghost Adventures

We are seeking a highly driven and organized Operations Manager to oversee several small tour companies which include nationwide ghost tours, a local brewery/drink bus tour, and a food tour.

This is a remote W-2 role and not a contract position. You must reside within the United States and be fluent in the English language.

Job Duties:

• Hire tour staff and oversee the training and onboarding process of tours in 12 or more different cities.
• Communicate with staff and contractors to coordinate operational needs.
• Manage schedules to ensure tours are properly staffed with guides.
• Deliver exceptional customer service: take customer calls, respond to online reviews, facilitate refunds/cancellations or payment issues, and general customer support.
• Position may require some social media management: reply to messages and make occasional posts.
• Manage relationships with various community and marketing partners.
• Other duties as assigned.

Qualifications:

• 4 years of management experience in customer service preferred
• Must be available evenings (3p to 11p) to support evening tour operations and west coast staff and customers.
• Must be available weekends for customer support on Saturdays and Sundays. Weekly schedule is flexible to select two days off with the ability to take off one weekend a month.
• Experience managing social media accounts or equivalent education preferred
• Excellent time management skills and the ability to organize work
• Ability to manage multiple projects with competing priorities
• Common sense approach to problem-solving
• Strong attention to detail and accuracy
• Excellent oral and written communication skills: the ability to diffuse customer complaints both on the phone and in written responses to emails, instant messages, and online reviews.
• Proficiency with Google Docs, Microsoft Office, and Dropbox preferred
• Professional and dependable with a positive outlook required

We offer:

• Competitive Compensation - Best-in-Industry Pay
• Health Benefits
• Paid Time Off – 80 Hours
• Sick Pay – 5 Days
• Remote Work
• A steep learning curve and growth trajectory based on individual performance.
• We offer a positive environment where growth is encouraged and supported by experienced leaders.
• Our collaborative approach provides plenty of opportunities to work as a team. So, if you are looking for career growth where your work makes an impact then you are the right fit for us!

Zaal Ventures is a remote company.

Zaal Ventures is a Veteran-Friendly Employer. We value the perspectives, backgrounds, skills, work ethic and leadership that those who are military connected bring to the workforce.

As part of our People First culture, Zaal Ventures is proud to offer a robust and competitive Total Rewards benefits package.

Zaal Ventures is an Equal Opportunity Employer that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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