Operations Manager, EVS - Orlando Health

Orlando Health Orlando Regional Medical Center (ORMC)

Located on the downtown Orlando campus, Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida area for more than 100 years. Orlando Health ORMC is the flagship hospital of the Orlando Health system and one of the largest tertiary facilities in the region, offering the most advanced care available for surgical, medical, rehabilitative and emergency care needs, including serving as Central Florida’s only Level One Trauma Center. The hospital provides a comprehensive continuum of care through leading-edge technology and expertise in trauma, heart, vascular, stroke, neuroscience, oncology, surgery and orthopedic care. This excellence in care has earned the hospital recognition from U.S. News & World Report as a “Best Hospital” in Central Florida and rated high performing in nine adult procedures and conditions. Thirteen hospital units at Orlando Health ORMC currently hold Beacon Awards for Excellence for exceptional nursing care from the American Association of Critical-Care Nurses, making it one of the highest-earning adult hospitals in the state.

Position Summary
The Operations Manager is responsible for the daily operations of Environmental Services, ensuring and maintain a high standard of cleanliness and consistency throughout all areas of the hospital.

Essential Functions
• Maintain effective working relationships with all constituents including administration, team members, providers, patients and
vendors.
• Identify cost effective systems needed to support the Environmental Services department at the facility.
• Responsible for conducting required one-on-one training using approved techniques, procedures and educational materials in the
coaching process.
• Monitor all employees to evaluate team member performance including technical skills, cleaning and maintenance of hard surface
floors, carpeting, walls, windows, stairwells, elevators, automatic door tracks and baseboards.
• Proactively identify and prioritize areas that need environmental services attention.
• Responsible for meeting all goals related to Orlando Health strategic pillars, including but not limited to, budget, customer
experience, quality, and team member engagement.
• Demonstrate working knowledge of and lead projects utilizing necessary equipment.
• Advise administration, supervisory staff, peer groups and team members as to the proper interpretation of various Environmental
Health, Safety and Environment of Care policies, procedures and regulations.
• Act as a resource and role model for the team.
• Evaluate the performance of team members reporting to the position based on organizational, departmental, personal goals and
objectives.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
• Must have a good working knowledge of computer systems to include Microsoft Office Suite, Bed Management System,
Timekeeping System, or other related computer systems used in the daily functions of the department.
• Adheres to all Standards of Precaution, MSDS and Hand Hygiene directives.
• Capable of completing Patient room cleaning processes utilizing the 7-step cleaning method when functioning and
performing Environmental Housekeeper duties.
• Responsible for coordinating the removal of regular, recycled and bio-medical waste.
• Must complete all mandatory training as designated and required. Attendance at in-service as required.
• Participates in departmental quality assurance and improvement activities as appropriate.
• Must be able to maintain productivity and volume standards established for the assigned facility.
• Keeps current with all policies and procedures of the hospital and the department.
• Willing to participate in other related duties not directly assigned.

Education/Training
High School Diploma required.
Licensure/Certification
None.
Experience
Five (5) years of Environmental Services Leadership experience, preferably in Healthcare.