Operations Manager Erie International Airport - Reimagined Parking

Description

Key Responsibilities

• Responsible for the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
• Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success.
• Act as the main point of contact to client or Property Manager; attend location meetings as appropriate and respond to client requests in order to develop and maintain a good working relationship.
• Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.
• Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
• Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations. 
• Prepare daily, weekly, and monthly operating reports as required.
• Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.
• Immediately respond to reports of accidents, incidents or safety concerns.
• Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded. 
• Communicate professionally at all times with guests, client, and teammates.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Occasionally move around the property by walking for extended periods of time.
• Frequently operate small office equipment such as cash register, calculator, copier/printer
• Will remain in seated position for extended periods of time.

• Work is performed in indoor as well as outdoor environments.
• Employees are subject to environmental conditions including extreme heat and cold weather.
• Protection from weather conditions will be provided, but not necessarily from temperature changes. 

Skills, Knowledge and Expertise

• Associate's degree in Business Administration, Management, or a related field preferred. 
• Proven experience in the parking management industry with a minimum of 5 years in a leadership role. 
• Strong focus on customer service and client satisfaction. 
• Excellent written and oral communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience in account management and revenue collection.
• Client relationship management skills. 
• Leadership and team-building skills. 

Benefits