Operations Manager, Electrical - GES

Overview:

GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world – think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative – and every detail in between – we create shows that propel commerce, education and community!

 

Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.

 

Our Electrical Operations Manager will manage and coordinate the work flow, deliverables and scheduling of all electrical staff, select and deploy an effective electrical support team that serves our customers and ensure that all required departmental procedures are carried out in accordance to policy and in an organized, timely and efficient manner.

Responsibilities:

• Coordinate and develop all operational aspects of showsite operations which is inclusive of electrical.
• Exhibit a basic understanding of all lines of business required for production of event or show.
• Develop fully integrated implementation plans for assigned show portfolio to ensure planned labor and show margins are met or exceeded
• Manage people and assets for all assigned show, or assigned area on show to ensure direct costs are at or below plan.
• Ensure proper billing practices and proper documentation of materials, labor, and rental equipment is performed to ensure accurate invoicing for the purpose of capturing all revenue.
• Provide assistance of the assigned operational show team in the count down process for the purpose of developing Productivity Improvement Plans, Service Plans, and the clear documentation of process improvement opportunities to be reviewed in Post Show Meetings.
• In conjunction with Senior Operations Manager, review all labor calls and staffing plans on assigned shows to ensure they are fact based and in alignment with the Implementation Plan, the show budget, and service requirement.
• Obtain and disseminate labor-tracking reports to operational team.  Make on-site adjustments to ensure show margins are achieved.
• Manage the labor and productivity tracking and reporting process.  Assist in show labor analysis.
• Implement GES SOP and Best Practices, and pro actively develop, test and share process improvements.
• Ensure complete and accurate documentation of grievances and disciplinary actions.
• Demonstrate an understanding  of compliance requirements for OSHA, DOT and Safety Requirements, and manage teams to perform in accordance with such all regulatory requirements.
• Ensure damage and loss reports are documented in adherence with company practices.
• Coordinate activities with vendors and facilities.
• Coordinate activities with the house and logistics carriers.
• Manage all operations involving Union personnel within the guidelines and spirit of the current contract.
• Strive to provide superior service and delivery of quality products to our customers.
• Participate in the Performance Management Program.  Complete peer reviews, and provide input to the Senior Operations Manager to help complete performance appraisals, objectives and goals.
• Other duties as assigned by the Senior Operations Manager.

 

Qualifications:

• College Degree preferred
• Required three (3) to seven (7) years in an operational environment, experience which was inclusive of management/supervisory functions. (hire, fire, discipline, coach, train and develop talent)
• Experience reading floor plans, and construction drawings and use of CAD and Adobe experience preferred
• Strong organizational and communication skills
• Prefer LEAN Six Sigma project experience or other form of continuous improvement experience for operational processes
• Must demonstrate ability to interface with individuals in a supervisory capacity as well as have the ability to comfortably interface with customers and senior level managers
• Must demonstrate proficiency in basic financial and computer skills
• Must have:
• Integrity
• Team player
• Adaptability & Composure
• Business & Financial Acumen
• Customer Service Orientated
• Problem Solving & Analysis
• Decisiveness
• Encourages and Demonstrates Collaboration
• Strategic Planning
• Influences Others without Formal Authority

Work Environment:

• Requires ability to adapt to multiple settings and shifting responsibilities
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year. Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

 

Benefits:

 

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

 

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more……

 

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EEO Information:We are making intentional efforts to promote positive work environments that welcome a variety of backgrounds. We are an equal opportunity employer and understand that for our community to thrive, we must appreciate and celebrate each one of our team members’ own uniqueness.