Operations Manager - SOS International LLC

*** This position is contingent upon contract award ***

SOSi is seeking an Operations Manager to join our team in El Paso Texas. The Operations Manager in a senior role, reporting to the Program Manager and will complete tasks within the area of Operations including scheduling, execution of service delivery, workforce engagement, and customer support for a language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.

• Manage a team of Interpreters as they efficiently execute diverse tasks to support our program.
• Supports various other Managers and functional/process Leads in providing operational oversight of all inputs, outputs and outcomes associated with program Performance, specifically within the Resource and Fulfillment Operations workflow (e.g., Scheduling/Operations, Quality, and Cost Management processes).
• Provides appropriate direct supervision and monitoring of Team members to ensure all requirements are completed on schedule and within stated compliance and work standards.
• Works directly with supported contract/program Supervisors and Managers for scheduling requirements and work performance.
• Ensures that all language interpreters working on the team are qualified to support one or more SOSi contracts; checks for initial and continuing interpreter competencies. Coordinates efforts with various business unit and program departments, to include Recruiting, Operations, Travel, Quality, and Finance.
• Assists in the implementation of program policies, processes, procedures, and standards to help achieve business and operational objectives.
• Utilizes various Microsoft suite products and other databases, software to achieve assigned tasks
• Develops and maintains program files and program databases per direction of the Program Manager.
• Maintains appropriate records of research methods and results of data collection.
• Creates and distributes usage reports to the customer and to internal stakeholders.
• Schedules, coordinates, leads, and provides reports on Team meetings to discuss potential issues that may be faced by team members and/or supported program Supervisors and Managers.
• Perform other duties as assigned by the Program Manager.

• Bachelor’s Degree preferred, this can be substituted with Military experience or equivalent coursework in business administration, finance, quality management or a related field.
• Minimum of five years of related experience in administrative support, language services, case management, health and wellness services, and/or data management services fields, programs and/or operations.
• Minimum of five years of supervisory experience.
• Strong computer and software proficiency to include the use of word processing, email, spreadsheets and reports, high proficiency in typing and automated processes.
• Experience working in a Government Contractor environment.
• Must have strong organizational skills and attention to detail
  Ability to analyze situations, identify and define problems, create and implement workable solutions.
• Ability to provide strong customer service.
• Ability to collaborate in a team environment and utilize strong business acumen.
• Willingness to work in a “hands-on” role, multi-task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high-energy, deadline-oriented workplace.
• Ability to work with minimal supervision.

• Experience with interpretation, translation, or linguistic operations strongly preferred

• Normal office working conditions.
• Location and work schedule is hybrid, remote.
• Requires periods of non-traditional hours including consecutive nights or weekends when necessary.
• May require ability to lift/and or move objects or packages of up to 25 lbs.
• Approximate amount of travel time for the position is 5%.