Operations Associate - 99 Healthcare Management

We are seeking a full-time Operations Associate for our corporate operations team supporting clients in the DFW Area.

This position handles a variety of medical office liaison duties including, but not limited to, monitoring operations for multiple practices, ensuring business goals are being met and leading a team of practice managers.

Responsibilities include:

• Working with the interdisciplinary departments of the organization to ensure our clients and their practices are being supported and performing at or above their goals
• Meeting with Practice Managers and physicians monthly to discuss operational concerns and issues
• Working with corporate team and client to resolve all outstanding matters timely and efficiently
• Supporting all other tasks required by Practice Managers or physicians
• Supporting daily office operations of physician clients with support from corporate departments
• Escalating client concerns to the appropriate department leaders as appropriate to ensure client needs are being met in a timely manner
• Assisting Practice Managers or physicians with the development and implementation of short- and long-term work plans
• Assisting Practice Managers in understanding/implementing clinic policies and procedures
• Supporting Practice Managers in establishing deadlines for work assignment and completion
• Monitoring work status and progress
• Assisting with supervision of practice-based staff as requested
• Maintaining detailed knowledge of practice management and other computer software as it relates to job functions
• Protecting patients and employees by adhering to infection-control policies and protocols
• Adhering to and ensuring compliance with HR policies and procedures
• Understanding and adhering to HIPAA policies, procedures, and regulations to ensure and maintain patient confidentiality
• Frequent travel throughout the DFW metroplex.

Skills and Qualifications:

• Bachelor’s degree or equivalent experience preferred
• 5 years of experience with increasing responsibility in a healthcare-related field (preferably in medical practice management)
• 2-3 years in a supervisory/management position at a healthcare practice

• Proficiency in MS Office Suite
• EMR experience required; E-Clinical Works and/or Athena preferred

• Proven project management experience required
• Ability to handle stressful situations in a professional manner
• Ability to set priorities and work independently while maintaining a high degree of accuracy
• Possess a strong work ethic and a high level of professionalism with a commitment to client/patient satisfaction
• Willing and able to travel to an assigned location using a personal vehicle required
• Reliable transportation, valid driver license, and proof of Texas minimum vehicle liability insurance coverage required

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule: Full-Time Monday through Friday, 8:00 AM - 5:00 PM (Typical hours that change depending on business needs).

Learn more about our 99 MGMT Office and our culture by visiting www.99mgmt.com or our Facebook page!

99 Healthcare Management is a Dallas-based physician practice management company. We help healthcare providers focus on their core skills – delivering high-quality care to their patients - by providing oversight and support for all administrative functions. Our service areas include human resources, accounting, marketing and business development, provider credentialing, and revenue cycle management. The practices we manage range in size and specialty and include internal medicine, family medicine, pain management, cardiology, OBGYN, and more.