Operations Manager - Car Privileges - Fox Rent A Car Inc.

$1,000 Sign-on Bonus & Salary

Fox Rent A Car, a Europcar Mobility Group USA subsidiary, is a leading player in the USA mobility market. Our mission is to become the preferred Mobility Service Company by providing innovative solutions to meet travelers' evolving needs. With attractive alternatives for short-term rentals and long-term vehicle usage, Fox Rent A Car offers a diverse range of mobility-related services nationwide. Join our dynamic team and be part of a company dedicated to delivering excellent customer service and driving the future of mobility.

We are seeking a motivated and detail-oriented Operations Manager to join our team. This role involves overseeing daily operations, ensuring exceptional customer service, and leading employees to meet and exceed performance standards.

The Operations Manager is responsible for vehicle readiness, supervising fleet and counter activities, and supporting the General Manager in maintaining operational excellence. This position is ideal for individuals with strong leadership skills and a commitment to delivering seamless customer experiences.

As the Operations Manager, you will:

• Oversee and streamline the rental process, ensuring minimal wait times and delivering fast, friendly, and efficient service to enhance customer satisfaction.
• Make decisions that balance customer satisfaction with company profitability.
• To meet customer needs and improve service quality, maintain a well-maintained fleet of clean vehicles with diverse car types, including specialty vehicles.
• Manage the team to create a seamless operation by anticipating needs, enhancing processes, and addressing challenges before they arise.
• Forecast needs, improve workflows, and proactively solve problems to ensure smooth operations and team efforts.
• Complete and prioritize intricate task lists with precision and follow-through without needing reminders.
• Ensure team members are productive, follow up on performance, keep the team motivated, and provide support when needed.
• Monitor departmental responsibilities and address any slowdowns.
• Conduct and participate in the recruitment, interviewing, and hiring of staff.
• Check performance metrics, ensure team members meet goals, and adjust strategies as needed.
• Develop and refine cross-training programs to enhance team member versatility.
• Coach rental agents to achieve sales goals and revenue targets, providing the support they need to excel.
• Generate and present detailed Excel reports on Key Performance Indicators (KPIs).

Process Optimization:

• Use past data and market trends to predict and prepare for staff and vehicle needs.
• Monitor workflows and find ways to make them work better across the board.
• Plan for any unexpected demands or disruptions to keep things running smoothly.
• Simplify and improve processes to boost efficiency and clear up bottlenecks.
• Create a positive environment where everyone feels encouraged to suggest improvements and solve problems together.

Experience/Qualifications:

• High school diploma (or GED equivalent); college degree desired
• A minimum of two years experience as a manager or supervisor with a rental car company is ideal but optional.
• Experience in operations management or a similar role, demonstrating a proven successful management and leadership track record.
• Strong problem-solving, analytical, and organizational skills.
• Advanced proficiency in Microsoft Excel for data analysis and reporting.
• Excellent communication, interpersonal, and leadership abilities.
• Proficiency in real-time monitoring technology and communication systems.
• Ability to monitor and coach a sales team as needed to achieve targets and enhance performance.

We offer:

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
• Company-paid Life Insurance
• Company paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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