Operations Manager - NTT DATA
Baton Rouge, LA 70873
About the Job
Role Summary:
Manage cross functional team responsible for maintaining application/system health. Manages processes related to Configuration Management, Release Management, Application Performance Management, Capacity Management, Asset Management, Job Schedule Management, Incident & Critical Incident Management, and Knowledge Management. Supports Disaster Recovery and COOP planning, exercises, and implementation. Responsible for data collection, schedule management, and overall performance of team and services.
Responsibilities:
• Provides supervision to a small or moderately sized team of operational, production, or service personnel.
• Administers policies and guidelines that directly affect team's work activities.
• Reviews, develops, maintains, and supervises project teams processes, including: Configuration Management, Release Management, Application Performance Management, Capacity Management, Asset Management, Job Schedule Management, Incident & Critical Incident Management, and Knowledge Management
• Provides knowledge and support of Disaster Recovery and COOP planning and activities.
• Establishes deadlines for completing assignments.
• Plans and manages day-to-day delivery of the team by assigning tasks and verifying quality of the work performed.
• Develops plans and roadmaps related to system/application maintenance and operations.
• Maintains knowledge of industry standard tools and the implementation of tools to support the team managing system/application health.
• Ability to adapt to the limitations of client's willingness/ability to adopt new tools and processes.
• Uses a variety of data analysis tools and methodologies to ensure team meets or exceeds operational, contractual, and service level commitments.
• Adapts team priorities to respond to client needs while maintaining adherence to budget and timing considerations.
• Resolves issues elevated by team members.
• Ensures timely and accurate reporting to management.
• Manages day-to-day delivery of results to ensure meeting or exceeding operational contractual and service level commitments / obligations to clients.
Required Skills
• 6 or more years of information technology experience, with at least 3 years of this experience in management required
• Bachelor's Degree
Preferred Skills
• Master's Degree
• ITIL, PMP, or Six Sigma Green Belt certification
• Experience providing application/system operations for state agencies
Manage cross functional team responsible for maintaining application/system health. Manages processes related to Configuration Management, Release Management, Application Performance Management, Capacity Management, Asset Management, Job Schedule Management, Incident & Critical Incident Management, and Knowledge Management. Supports Disaster Recovery and COOP planning, exercises, and implementation. Responsible for data collection, schedule management, and overall performance of team and services.
Responsibilities:
• Provides supervision to a small or moderately sized team of operational, production, or service personnel.
• Administers policies and guidelines that directly affect team's work activities.
• Reviews, develops, maintains, and supervises project teams processes, including: Configuration Management, Release Management, Application Performance Management, Capacity Management, Asset Management, Job Schedule Management, Incident & Critical Incident Management, and Knowledge Management
• Provides knowledge and support of Disaster Recovery and COOP planning and activities.
• Establishes deadlines for completing assignments.
• Plans and manages day-to-day delivery of the team by assigning tasks and verifying quality of the work performed.
• Develops plans and roadmaps related to system/application maintenance and operations.
• Maintains knowledge of industry standard tools and the implementation of tools to support the team managing system/application health.
• Ability to adapt to the limitations of client's willingness/ability to adopt new tools and processes.
• Uses a variety of data analysis tools and methodologies to ensure team meets or exceeds operational, contractual, and service level commitments.
• Adapts team priorities to respond to client needs while maintaining adherence to budget and timing considerations.
• Resolves issues elevated by team members.
• Ensures timely and accurate reporting to management.
• Manages day-to-day delivery of results to ensure meeting or exceeding operational contractual and service level commitments / obligations to clients.
Required Skills
• 6 or more years of information technology experience, with at least 3 years of this experience in management required
• Bachelor's Degree
Preferred Skills
• Master's Degree
• ITIL, PMP, or Six Sigma Green Belt certification
• Experience providing application/system operations for state agencies
Source : NTT DATA