Operations Manager - Blue Suede Hospitality Group

Job Summary

We are seeking a dynamic hospitality professional to become the Operations Manager of our Exhibit A2 hotel in downtown Ann Arbor, MI. The Operations Manager will be responsible for overseeing all aspects of daily operations for our 41-room boutique hotel with a team of approximately 5-7 team members, ensuring the highest standards of quality, guest satisfaction, and operational performance. This role requires strong leadership, strategic thinking, and a passion for hospitality. 

The Operations Manager will report directly to the Regional Operations Manager, and be a core part of a small, dynamic and entrepreneurial company. This role is on-property. 

Key Responsibilities

Operations Management:

• Manage daily operations across the two main departments, housekeeping and maintenance, and work cross-functionally with Blue Suede’s Virtual Operations team, ensuring seamless execution throughout the entire hotel. 
• Develop and implement schedules, ensuring optimal staffing aligned with occupancy and operational demands. 
• Oversee adherence to safety protocols, cleanliness, and facility maintenance. 

Guest and Customer Service:

• Oversee all aspects of on-property guest services and satisfaction, ensuring standards of hospitality excellence. 
• Act as the primary point of contact for guest concerns when needed on property, implementing resolution strategies and maintaining brand standards. 
• Monitor and respond to guest feedback, driving continuous improvement in service delivery. 

Inventory Management:

• Oversee the procurement, tracking, and replenishment of operational supplies, ensuring optimal inventory levels to support daily operations. 
• Conduct regular inventory audits to minimize waste, identify discrepancies, and enhance cost efficiency. 
• Collaborate with vendors and suppliers to negotiate contracts and maintain quality standards. 
• Implement inventory management systems to streamline operations and support forecasting efforts. 

Team Leadership:

• Hire, train, and mentor staff, fostering a culture of excellence and accountability. 
• Conduct regular performance reviews, provide feedback, and support professional development initiatives. 
• Promote effective communication and collaboration across all teams. 
• Uphold and model the company's values, service standards, and culture. 
• Ensure teams understand and implement the brand’s service philosophy. 

Financial Management:

• Analyze performance data, including budgets, revenue, and operational efficiency metrics. 
• Develop strategies to enhance profitability while maintaining high service standards. 
• Conduct quality audits and compliance reviews in partnership with leadership. 

Qualifications

• Proven success in hotel operations, with expertise in housekeeping or guest services.
• Minimum of 1 year of housekeeping experience previously in career. 
• Advanced or Fluent Spanish language skills highly preferred 
• Strong leadership, problem-solving, and communication skills, with the ability to inspire and motivate staff. 
• Experience with and willingness to learn technology-based applications: Blue Suede Hospitality Group operates a tech-forward guest experience. Knowledge of and managing in a remote, tech-forward operational environment will be critical for success, including:
• Understanding how to setup task management templates in online systems
• Communicating to internal team members via messaging applications 
• Knowledge of financial reporting and operational analysis. 
• Bachelor's degree in Hospitality, Business Management, or related field preferred. 

BENEFITS

• Salary: Up to $65,000 
• Comprehensive health, dental, and vision insurance plans 
• 401K 
• Employee discount programs 
• Opportunities for professional development and career advancement 
• Parking

We are considering a wide range of experience for this role! A typical work background may include a successful Operations Manager looking to “own” more of an operation as being the main leader on property, a strong Housekeeping Manager looking for the next stage of growth in their career, or a Departmental leader that has succeeded in multiple disciplines and is now looking to join a new, independent, growing hospitality company.

Company Overview: 

Blue Suede Hospitality Group (“BSHG”) is a new generation hospitality company, focused on making traveling better for our guests. We are modernizing the boutique hotel experience by incorporating the industry’s best new technologies throughout the entire guest journey & hotel operation and combining that with the quality control and best practices of the hotel industry, all at unbeatable, walkable locations in downtown markets.

Our position at BSHG as both the real estate owner and hotel management company gives us a unique opportunity to enhance the guest experience with complete control of the operation, while setting us up for growth in being able to maximize profitability. We use flexible layouts, dynamic pricing, and technology-based solutions to enable BSHG hotels to appeal to a wide range of guests: those traveling for vacation or business, for one night or an extended stay, and everyone in between.

BSHG is growing rapidly and currently has hotels open or underway in the following cities, with a robust pipeline of future projects:

• Memphis, TN

• Ann Arbor, MI

• Miami Beach, FL

• Charlottesville, VA

• Cincinnati, OH 

Join Blue Suede Hospitality Group and become part of a dynamic team dedicated to delivering exceptional guest experiences! Apply now to embark on an exciting career journey with us!