Operations Manager 3 - Aditi Consulting
Atlanta, GA 30339
About the Job
Summary:
The operations specialist will be expected to execute the operational duties to ensure our contact center and vendor operations are in alignment with Client’s approved operational goals. The operations specialist would be responsible for auditing the vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPI’s.
Responsibilities
Top 3 Skill Sets
Requirements:
Skills
Education:
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
The operations specialist will be expected to execute the operational duties to ensure our contact center and vendor operations are in alignment with Client’s approved operational goals. The operations specialist would be responsible for auditing the vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPI’s.
Responsibilities
- Assist with Builder Direct escalations
- Review open & follow up tickets and monitor weekly/daily trends with reporting
- Support new builder site launch, including pre-walk, and final mile coordination
- Act as the internal escalation point for Builder Direct issues
- Manage final mile relationship and escalations
- Manage Builder Direct contact center to ensure timely and accurate responses
Top 3 Skill Sets
- Time management
- Problem solving
- Collaboration
Requirements:
- Hands-on experience with customer service, order management, vendor training, and sales operations
- Must be flexible and adaptable to Client’s fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities
- Sales-driven; and can perform root-cause analysis to quickly find and present resolutions – looking for someone that is tactical
- Strong Proficiency with Microsoft Office – Excel & PPT
Skills
- Attention to detail
- Stays up-to-date
- Can easily document a new process or problem
- Can collect and condense data into information that can be acted on
Education:
- Degree Preferred but not required
- 4+ years experience
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Source : Aditi Consulting