Operations Lead - Volunteers of America Los Angeles

About Us:

VOALA Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $23.21 - $24.43 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

Under direction of the Program Coordinator, the Operations Lead will arrange, coordinate, schedule, mentor, and lead the Monitors’ efforts to provide 24 hour / 7 day security of the program premises, and safety for program clients, visitors and employees.  The Operations Lead performs duties in a shelter or other residential setting having over 100 clients and works through Lead Monitors who are shift leaders of the Monitors, as well as directly leading and training Monitors.  Driving ability preferred.

DUTIES AND RESPONSIBILITIES

• Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week, patrols to assure participants and other individuals are in compliance with facility policies.
• Provides support for all meetings, events and functions at facility; supports daily routine for all participants.
• Train Shelter Leads and Monitors in program operations, safety, and security expectations and procedures; the Shelter Attendant Coordinator participates in these core functions, and trains subordinates:
• shelter Security
  • SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises.
  • BAG & PERSON SCREENING: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed.
• SHELTER SAFETY:
  • While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know location of fire exits, be prepared to assist participants in case of any emergency. 
  • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
  • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• ASSET PROTECTION:
  • As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets.  Report all suspicious events to direct supervisor.
  • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.  Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first.
• CLIENT/PARTICIPANT SUPPORT:
  • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
  • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
  • Assist shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events.
  • DRIVING TASKS (if in possession of a valid driver’s license)
    • Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities
      • Assists passengers in securing wheelchairs, car seats and other mobility devices
      • Ensures safety of passengers, operates vehicle in safe manner at all times
    • Maintains trip records as well as mileage and gasoline usage records
  • Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs
• Responds to all situations identified by Monitors and Lead Monitors, completes incident reports and logs for daily events and irregularities.
• Other duties that may arise to support program goals.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Within 30 days of hire, must successfully complete VOALA safety training.

EXPERIENCE:

PREFERRED QUALIFICATIONS:

• High School Diploma or GED
• Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws.
• Experience serving the homeless is preferred.
• Database familiarity
• Clean driving record to be insurable by VOALA insurance

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.