Operations Engineer - Broadcast at Comcast Corporation

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Join us as we transform and strengthen the way the world connects. Comcast Technology Solutions is a fantastic place for bright minds and forward-thinkers looking to innovate and evolve with a company they can be proud of. Our roots – and our hearts – are in broadcast and digital video, but as part of Comcast NBCUniversal, we are so much more. From the latest in streaming and AI/ML applications to advanced advertising, metadata, and cybersecurity, there are countless reasons why 93% of our employees rate us as a Great Place to Work. Is this the next chapter in your story? Let’s find out. Comcast Technology Solutions (CTS), a division of one of the world’s leading media and technology companies, brings Comcast Corporation’s proven technologies to an evolving list of industries worldwide. We believe in continuous innovation, always looking for new and better ways to connect with our customers, as well as aggregate, distribute, and secure our own content, advertising, and data. We invest in and test these solutions so our customers don’t have to. Through our portfolio of solutions we bring these innovations to the global marketplace, enabling our partners to think big, go beyond, and lead the way in media and technology. The Streaming, Broadcast, and Advertising (SB&A) Broadcast Engineering team provides solutions that drive our customer’s on-air products. We design, build, and commission products in the media and television space while responding to issues from a domain expertise and high-level tiered support perspective. Our Engineer 3, Engineering Operations will provide impact by iterating improvements, creating elegant workflows, providing insight into how we utilize broadcast platforms both on-premises and in the cloud, using software defined video networking, and providing extraordinary services to our partners and customers. A typical day will be splitting your time between design, build, and deployment project tasks while acting as a reliable resource within your domain of expertise. From a tech standpoint, your primary focus will be on linear channel origination, channel aggregation and delivery, and media treatment and file movement in support of our products and services. You will minimize customer outages by working optimally with other departments and team members. We are a team of self-starters so it's important to prioritize, plan, and execute confidently, as well as guide colleagues with less experience.

Job Description

Core Responsibilities

• Monitors and adjusts audio and video parameters to ensure the best network quality. 
• Tunes and trouble-shoots various types of satellite and fiber decoders. 
• Assists operations with training related to audio and video equipment use and their adjustments. 
• Insures a clean and dust free environment in all technical areas. Maintains the integrity of the system wiring and documentation 
• Provides assistance in network planning, engineering, architecture and the development of technical standards for video over IP. 
• Provides basic resolution for routine broadcast master control problems, coordination of support of end user problems, occasionally direct end user support. 
• Contributes to projects supporting the implementation, operations, and management of broadcast equipment. Strong focus on broadcast infrastructure and video routing.
• Installs and configures broadcast equipment as needed. 
• Consistent exercise of independent judgment and discretion in matters of significance. 
• Understanding and commitment to 24x7x365 in-production “On-Air” environments.
• Takes on more of a lead role in the management and execution of projects.
• Establishes trust within the team based on performance and availability; willing to extend outside of defined tasks.

Employees at all levels are expected to:

QUALIFICATIONS:

• Bachelor's Degree and/or 5-7 years equivalent work experience in technical or engineering operations.
• Industry-standard certifications and training.
• Familiar with off-the-shelf software applications and their use in troubleshooting and diagnostics.
• Advanced analysis, troubleshooting, and resolution skills. 
• Cross-systems technical knowledge. 
• Knowledgeable in one or more technical areas; demonstrates in-depth expertise of deployed technologies and workflow. 
• Advanced knowledge of various diagnostic tools troubleshooting techniques. 
• Demonstrates high level of customer focus; listens to and understands customer requests and provides the most effective resolution.
• Ability to develop solutions during root-cause analysis.
• Involved in more complex troubleshooting and research.
• Create documentation and training related to supported technology.
• Collaboration with other departments to problem solve.
• Establish working relationships with vendors and other technical resources to more effectively resolve issues.
• Demonstrates intermediate level expertise and effectiveness in diagnostics and troubleshooting.
• Intermediate functional understanding of Windows and Linux operating systems, TCP/IP protocols, network design and maintenance practices.
   

Additional Responsibilities:

• Increasing responsibilities in end-to-end issue management and trouble resolution.
• Accepting ‘on-call’ duties and being available to support the team with phone, TEAMS, or email consultations
• Create and maintain more complex reference documentation on hardware, applications and workflow and regularly present documentation to the team in appropriate settings.
• Regularly lead the staff meeting reviews of trending issues and recoveries.
• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment.
• Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
• Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
• Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
• Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.
• Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
• Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.
• Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.
• Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Broadcast Engineering; Technical Solutions; Troubleshooting; Operations Engineering

Salary:

Primary Location Pay Range: $87,720.92 - $131,581.38

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years