Operations Director - Chick-fil-A

Pay Range: $81,920 - $90,035

Operations Director

Directly Reports to: Operator, Chief of Staff

Collaborating Team: Director Team  

Provides Leadership to: Manager Team & Team Leads

Vision

• Develop a Business Plan for the year with the Chief of Staff and share with the Director Team defining all goals and a plan to reach them
• Meet with the Director Team weekly 
• Meet with the Manager Team weekly
• Embody & share Dan’s vision to your team…To be our community’s favorite place to be refreshed and restored
• Embody & share Chick-fil-A Vision, Values, & Corporate Purpose to your team

People

• Continuously develop the Manger and Team leads
• Weekly meetings with Managers & Team Leaders to challenge & encourage them
• Continuously develop yourself
• Sync up with Talent and Culture Director and the Training Director on Training & Growth Plans for the team
• Hold your team accountable for their responsibilities
• Complete evaluations on all Managers on your team on schedule (30, 60, 90 etc.)
• Complete the weekly Back of House schedule on time Tuesday at 5pm

Quality & Guest Experience

• Time block your schedule to hit all areas of ownership every day (Kitchen, Facilities, Front of House)
• Enforce commitment to Excellence in all things, Ownership, & Teamwork
• Cultivate a Food Safety Culture
• Enforce Cleaning lists & implementation with entire staff
• Review Daily Safe Critical with Managers

Sales & Brand Growth

• Post and reiterate all Sales numbers and goals
• Create a competitive, enthusiastic, & positive culture towards reaching sales goals (SPI)
• Work in tandem with Sales and brand Growth Director on catering & community events to ensure REMARKable and CAREing experiences for all guests and clients
• Stay up to date on all roll outs, LTO, & promotional items

Financial Return

• Complete End of Month inventory and final submission to Support Center 
• Control Food Cost Gap and Labor Gap 
• Ensure good stewardship of all resources

SCORECARD

PROFIT: 14% +

Labor Cost Gap: 0% 

Food Cost Gap: <.5% positive gap 

CEM Score: Top 20% (see 2020 goals)

Deloitte: 95% +

Safety: Good + 

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

$25 - $28 per hour

Benefits

Bonus pay, Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Referral program, Employee discount, Paid training

Job Type

Full time

Schedule

8 hour shift, 10 hour shift, 12 hour shift, Weekend availability, Monday to Friday