Operations and Data Analyst Lead at Essential Utilities

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. 

Job Description: Business Analyst IV – Business Performance

Job Profile Summary

We have a great opportunity for an Operations (Business) Analyst based in Bryn Mawr, PA. This role provides technical and analytical expertise, as well as troubleshoots issues and problems that arise. The analyst manages and monitors field operations utilizing various technology systems.

Primary Duties and Responsibilities

• Analyzes and prepares operational reports. Distributes management reports in accordance with departmental timelines, providing operational analyses and insights into the data.
• Analyzes reporting, workflow optimization and process improvements.  Provides recommendations to leadership and implements approved changes.
• Implements Process Excellence tools to assess current processes and practices and proposes adjustments that improve efficiency of the process.
• Provide training, be a new system testing representative, and content development to support the company’s field management, work order management system and supporting mobile platforms.
• Develops and delivers training to operations teams in systems processes, procedures, and applications.
• Collaborate with other Departments to ensure business processes are connected.
• Present to senior Leadership and field management taking complex information and solutions and communicating in concise and easy to understand findings and recommendations.
• Develops close working partnerships with operations management and internal teams including field teams, customer operations, meter operations, IT, HR, Engineering, Compliance, Safety and other internal departments.
• Represents the department on team projects.
• Communicates information and clearly and accurately identifies data problems and challenges.  Responds to questions and concerns as needed.
• Performs other related tasks and duties as assigned.

QUALIFICATIONS (Required Experience, Education, Licenses, and Certifications)

• Bachelor’s degree with a preferred concentration in Data Analytics, Operational Process Improvement / Excellence, or related field that shows proficiency in required duties.
• Minimum 5-10 years related data analytical and business performance experience.
• Certifications such as six-sigma. Project Management Professional, Data Analytics Professional, MS Power BI

KNOWLEDGE, SKILLS AND ABILITIES:

• Develops working knowledge of the Company’s field operations, work order management system and supporting mobile platforms.
• Proficient in Microsoft Office and PowerPoint applications.  Strong working knowledge of Excel
• Ability to learn and use related Company software including but not limited to ArcGIS, Microsoft Power BI, Qlik, SAP, and other operational and financial platforms used in the course of normal Company operations..
• Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal customers
• Ability to work well under pressure and meet deadlines
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
• A team player able to work effectively in a team fostered multi-tasking environment                      

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Perform sedentary work- exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.                       
• See, hear, talk, and perform tasks requiring manual dexterity.                                    
• Operate standard office equipment.      
• Working conditions may include travel to work sites of Essential Utilities and/or other constituents (if applicable)
• Travel Requirements up to 10 % of time including overnight trips              

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities.  If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).  
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.