Operations Coordinator - Censeo Consulting Group

Operations Coordinator

The Company:

Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions. 

At Censeo, our award-winning culture means you’ll join a tight-knit community of 95 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we’re also good friends who know the names of each other’s dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with passion and initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects. 

The Position:

The Operations Coordinator is a key member of the operations team serving as a swiss army knife able to adapt to and accomplish myriad tasks as needed. This person enjoys solving puzzles and thrives on implementing operational efficiencies to support a foundation that enables our consultants to do their best work. The Operations Coordinator is intellectually curious and tech-savvy. They appreciate a collaborative work environment and open exchange of ideas, and can also work heads-down independently. 

Responsibilities include, but are not limited to:

Human resources

• Assist with onboarding, offboarding, and promotion procedures
• Manage all logistical aspects of employee training, including scheduling, communication, and participant enrollment
• Process employee updates such as address changes, benefits changes, name changes, etc.

Talent acquisition and retention

• Support recruiting - post jobs, schedule interviews, conduct reference & background checks, etc.
• Assist with performance management activities
• Lead recognition for performance and retention
• Support mentoring, cohort, and firm contribution programs

Facilities and supplies management

• Sort and distribute all incoming mail
• Manage and order supplies for the office and kitchen area
• Manage and maintain conference and team room spaces 
• Manage day-to-day relationship with vendors (supplies, kitchen items, copier/scanner, building maintenance, etc)

Event planning and executive support

• Coordinate quarterly company meetings
• Assist with periodic company social events

IT

• Manage and maintain select portions of IT inventory and processes
• Coordinate with IT services vendor to resolve staff IT helpdesk tickets and general IT issues

Customer service

• Answer phone inquiries in a professional and courteous manner
• Greet visitors in a professional and friendly manner
• Reply to general information requests in a timely manner with accurate information

The Ideal Candidate: 

At Censeo, we are looking for unique candidates whose passion and enthusiasm will help shape Censeo’s client insights and workplace culture. Our staff have a wide range of backgrounds, areas of expertise, personality types, and favorite breakfast foods. Our client and cultural successes are rooted in our team’s innovation, creative problem solving, and collaboration. The unique perspective that you bring and the way you tackle problems are much more important to us than what’s printed on your diploma. We believe a successful Operations Coordinator will have: 

• BA/BS required with a strong academic background

• 1-3 years of experience supporting office administration, HR, or Operations

• Ability to work effectively on projects with demanding deadlines in a team environment 

• Effective written and verbal communication skills with an ability to share and synthesize knowledge 

• Ability and desire to take initiative and ownership over project work and professional development and growth 

• Knowledge and appreciation of business concepts 

• Knowledge of spreadsheet and presentation software 

• Interest in working with public sector clients, operations, HR, and Recruiting

The Location:

Censeo Consulting Group is based in Washington D.C. and works in a hybrid model, allowing our staff to work remotely while collaborating with the team in the office regularly. Our office is conveniently located in the heart of downtown D.C., just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights. 

The Fine Print:

• The expected salary range for this role is $45,000 - $60,000 per year
• The operations coordinator role will be a full-time in-office position with some flexibility for occasional remote work
• This is an exempt, full-time position

Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at: https://www.censeoconsulting.com/about/join-us/.  

Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law. 

Join Our Award-Winning Culture!

Our passion wins awards. But don’t just take it from us… 

• 2023 Vault #9 Best Consulting Firm for Work/Life Balance 
• 2023 Vault #23 Best Consulting Firm for Overall Diversity
• 2023 Management Consulted #3 Best Boutique Firms in Washington DC
• 2022 Vault #41 Best Overall Consulting Firm to Work For
• 2020 Vault #21 Best Boutique Consulting Firm 
• 2019 Ivy Exec #7 Best Boutique Consulting Firm 
• 2018 Consulting Magazine Best Small Firms to Work For  
• 2017 Vault #12 Best Boutique Consulting Firm 
• 2016 Forbes Best Management Consulting Firms in America 
• 2015 Washington Business Journal’s Philanthropy