Operations Coordinator - Shopping Center Management d b a Turnberry Associates

About the Residence Inn by Marriott Miami Aventura Mall

The Residence Inn Miami Aventura Mall provides an elevated experience with a modern and residential style that is comfort driven. The 9 story, 191 suites hotel has over 5,000 square feet of flexible event space. The convenient location between Miami and Fort Lauderdale is ideal for business and leisure travelers. Walking distance to Aventura Mall, grocery shopping, pharmacies and minutes away from the Gulfstream Park & Casino, Hard Rock Stadium and Sunny Isles & Hallandale Beaches.

Owned and operated by Turnberry, the Residence Inn Miami Aventura Mall is located at 1000 West Country Club Drive, Aventura, FL. To learn more, visit the official Residence Inn Miami Aventura Mall website at www.marriott.com/miara or follow the hotel on social media via Facebook, Instagram and Twitter.

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

As Operations Coordinator you will be responsible for assisting in the direction and administration of Front Office, and Food & Beverage operations in the hotel's effort to deliver Memorable guest service. In this role are requiered the ability to provide Service so Memorable to our guests, while maintaining the ability to provide ongoing training for our team members to achieve the highest standards and expectations upheld by the Residence Inn brand.

Examples of Duties (includes but is not limited to the following):

• Supervises the Front Office and F&B staff, by providing guidance, correcting work, while motivating the team to improve and maintain positive morale.
• Provide ongoing training to Front Desk staff in Service Standards and Front Office Operations.
• Follow up on guest requests. Assist the Front Office Staff in resolving guest concerns/complaints, using standards of service, finding, and eliminating the root problem.
• Regularly review individual and group arrivals ensuring all special requests and amenities are available.
• Read and analyze banquet event order to gather guest information, timeline, specific guest needs, etc. Respond to and fulfill any special banquet event arrangements, to include the overall set-up and implementation of events and meetings. Communicate relevant departments to ensure proper servicing of accounts.
• Welcome and register guests into the hotel, fulfill requests, follow special instructions, and adhere to established security and credit policies and procedures, using standards of service.
• Using computer system for most functions, select and block group rooms for arriving guests.
• Follow group resume instructions to set up group accounts and individual reservations in the PMS.
• Coordinate and communicate with staff set-ups, changes, and time schedules for all functions.
• Post all banquet checks in the corresponding account using the property PMS.
• Handles individual requests for VIP Catering Clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instructions.
• Ensure that F&B staff are aware of the status of VIP guests, Catering events, Breakfast service specials and updates.
• Acts as Manager on Duty (MOD), as needed
• Perform additional duties and projects as assigned

Qualifications and Requirements

• Bachelor’s degree in hospitality management or general Business is preferred; an equivalent combination of education and/or experience may be substituted for a degree.
• 2+ years of experience in the hotel industry including front office area, preferred.
• Ability to work with computers; prefer previous PMS experience, MS office experience.
• Excellent communication skills, both verbally and in writing, to respond to guest requests and give direction to co-workers; Bilingual English and Spanish are required.

• Ability to work a flexible schedule, including evenings, weekends, and holidays, according to department needs and business volumes.