Operations Coordinator - Phaxis

Operations Coordinator

Location: Bronx, NY

Salary: $19.00 - $20.00/hour

Schedule: Monday - Friday, 8:30 AM - 5:30 PM

Position Summary:

The Operations Coordinator is responsible for ensuring accurate and timely submission of documentation to the Department of Social Services (DSS) for Targeted Case Management (TCM) processing. This role supports the Manager of Business Operations with billing issues and provides comprehensive business and administrative support to the Family Partnership Program.

Under general direction, the coordinator will update, monitor, and maintain tracking systems for client referrals, enrollment, and discharge to ensure efficient program operations.

Review and anticipate documentation required for timely submission to DSS for TCM processing.

Ensure compliance with all applicable regulations and timelines.

Assist the Manager, Business Operations in addressing and resolving billing issues.

Support accurate processing and reconciliation of TCM-related financial data.

Provide administrative and business support to the Family Partnership Program.

Maintain program files, records, and reports in alignment with organizational standards.

Update, monitor, and maintain client referral tracking systems.

Ensure accurate tracking of client enrollment, participation, and discharge.

Qualifications:

Education and Experience:

High school diploma or equivalent; associate or bachelor’s degree preferred.

Previous experience in administrative support, program coordination, or billing processes, ideally within healthcare or social services.

Skills and Competencies:

Strong organizational skills with the ability to prioritize tasks and meet deadlines.

Excellent attention to detail and accuracy in documentation and data management.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and tracking systems.

Effective communication skills, both written and verbal.

Ability to work independently under general direction while maintaining team collaboration.

Working Conditions:

General office environment with occasional meetings and program-related activities.

Schedule: Monday - Friday, 8:30 AM - 5:30 PM.

To Apply:

Please submit your resume to

An Equal Employment Opportunity Employer