Operations Coordinator (ON-SITE MIAMI) - touchland

About the company

Touchland is an award-winning lifestyle brand that has set out to elevate mundane personal care routines into self-care skincare rituals that people look forward to. Starting with a new approach to hand sanitizer, we combine revolutionary designs and skin-first formulations to deliver an unrivaled sensorial experience. We have set out to create products that you want and feel good about using every day, products that bring beauty, health, and delight to the everyday.

About the role

We are seeking an experienced Operations Specialist to join our team. In this role you'll play a crucial part in ensuring the smooth and efficient functioning of our sales organization. Your responsibilities will encompass overseeing the lead-to-booking sales processes identifying sales enablement needs and providing insightful reports on key performance metrics to support our performance objectives.

Responsibilities:

• Ensure smooth order processing and communication between systems, like NetSuite and EDI.
• Collaborate with suppliers, manufacturers, and third-party vendors to ensure timely delivery of products.
• Work closely with suppliers, manufacturers, and third-party logistics providers (3PL) for timely product delivery and onboarding.
• Manage inventory levels, order fulfillment, and shipping processes.
• Maintain existing weekly sales reports and create new reports as needed and provide recommendations for the executive team
• Track and update inventory in systems, like Netsuite and 3PL portal.
• Create and maintain SKUs and barcodes. 
• Manage SKU creation in retailer portals.
• Oversee initial production runs and ensure timely delivery of samples to internal teams.
• Manage shipment of samples to retailers and all other party.
• Work with the customer service team to resolve issues related to shipments, delays, or order discrepancies.
• Act as the liaison for internal teams to address inventory issues and communicate product timelines.
• Analyze workflows to identify inefficiencies, recommends improvements, and tracks operational metrics.

Qualifications:

• Bachelor’s Degree in Business Administration or related field
• Advanced user of NetSuite (A MUST)
• Strong knowledge of EDI documents (A MUST)
• 2+ years of relevant business experience, preferably in sales operations
• Excel skills required for this role, and any experience analyzing complex data sets and using business intelligence tools a plus.
• Ability to work independently with minimal guidance.
• Tech savvy with an eye to optimizing sales efficiency, resolving operational inconsistencies.

Touchland is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Touchland does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.