Operations Coordinator - Midland Theatre - Midwest Southwest

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Operations Coordinator is responsible for the organization of venue events. The incumbent assists event management communicate directives and act as liaison between third parties, show staff and the venue to successfully execute events and contract agreements.

Essential Functions:

• Supervise Event Operations Staff and oversee Guest Services, and Production departments. Provide Administrative support including payroll onboarding, weekly processing and payment tracking as well as monthly incident report record keeping and dissemination to appropriate channels.
• Participate in the selection process for event exhibitors and/or vendors, including application submission, review and selection. Build and maintain positive working relationships with third party vendors and exhibitors. Collect vendor quotes. Ensure that contract obligations with vendors are met regarding equipment and space requirements.  
• Create operations notes for events detailing all set-up requirements including deadlines and expectations, and follow-up on completion. Assist venue management with communications to vendors and event staff. Coordinate the planning and work with site crew to complete day of show set up.
• Maintain proper inventory of venue merchandise pre and post event, such as hats, t-shirts, sweatshirts, etc. and track revenue of merchandise sold.
• Coordinate social media sweeps and reports by analyzing social media channels to identify patterns in guest feedback, unique experiences or ways to improve site operations.
• May be responsible for additional duties related to show advancement, show settlement, or special projects as assigned such as after parties or other special events related to the show.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)
• A minimum of 2-4 years of related work experience
• Capable of working in a fast-paced environment
• Experience with venue operations
• Proficiency in Microsoft Office programs (Word, Excel, Outlook, PowerPoint) with the ability to learn required business systems
• Must have excellent written and verbal communication skills
• Strong interpersonal skills with the ability to establish and maintain effective working relationships
• Must be able to work long irregular hours for an extended period of time as dictated by events and schedule, including nights, weekends and holidays

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.