Job Description – Operations Coordinator

• Job Type: Full-Time (On-site)
• Location: Mendota Heights, MN
• Salary Range: $20.00 - $25.00 Hourly range

1. (POSITION SUMMARY) OBJECTIVE

The primary role of the Operation’s Coordinator is to provide coordination of transportation services for the customer in a timely manner. This role is also important in assisting with warehouse duties and responsibilities. The incumbent also handles all accessories related to the accounts. Job duties may be added or taken away due to operational / business needs and requirements.

1. JOB RESPONSIBILITIES WILL BE AS FOLLOWS:

In this position, the Operation’s Coordinator is responsible for:

• Schedule pickup and delivery appointments as requested by the customer.
• Dispatch all loads to ensure information needed for pick up i.e., pick up number, trailer number, location of trailer and temperature requirement of the load.
• Trace all loads to ensure they meet the customer requirements. Resolve and reschedule any issues if required. Report on delays to customers.
• Answer any customer questions customers may have on loads and provide updates to ensure customer satisfaction. Resolve any issues that occur.
• Notify customers of accessorial charges and secure authorization. Approve supplemental charges to ensure the agent payment is timely.
• Send daily reports to customers regarding load information and transit updates.
• Identify new business opportunities with customers to grow the business.
• Forward new business opportunities (alternative modes) to corresponding business department.
• Other duties and assignments as required.

1. QUALIFICATIONS: KNOWLEDGE AND SKILLSREQUIREMENTS

Education and Industry Knowledge

• High School diploma is an asset.
• Bachelor / Associate degree in Logistics, Business or related discipline is an asset.
• Minimum 2 years’ intermodal operations experience.
• Minimum 1 year experience working in a warehouse operations role, logistics, inventory management or equivalent work-related experiences.
• Dispatching experience preferred.
• Sit down Counterbalance Forklift Operating License (from certified trainer) required.
• Strong knowledge of US geography& transportation industry.
• Knowledge of cross-border transportation is an asset.
• Must have a clean driving record.

Technical Skills

• Proficient in Microsoft Office (e.g. Outlook, Excel, Word).
• Working knowledge of Transportation Management Software (e.g. SAP, AS400).

Business Strategy Skills

• Dedicated commitment to providing superior, timely internal and external customer service.
• Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.
• Strong problem-solving and decision-making skills in a team environment.
• Highly organized with the ability to multi-task.
• Team cooperation and respect is required.
• Detail-oriented.
• Strong negotiation skills.

Work Schedule

• Set working hours of 8 hours per day with requisite meal and rest breaks.
• Consistently report to work on time, prepared to perform required duties.
• Ensure work responsibilities are covered when absent.

Physical Demands

• Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.
• Specific vision abilities: close vision, distance vision, peripheral vision, ability to adjust focus.
• Must be able to lift up to 50 lbs minimum.

1. FEATURED BENEFITS

This role is eligible for various benefits including:

Full-time:

• Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
• Health Savings Account with company contributions.
• Flexible Spending Account.
• Paid basic life insurance for employees.
• Employees can enroll in a 401(k) retirement savings plan with employer match of 3.5%.
• Sick Pay: 80 hours front-loaded.
• Vacation Pay: 80 hours per year and increases based on tenure with the Company.
• Paid Holidays: 7 per year.
• Employee Assistance Program.

Salary Range: $20.00 - $25.00 (Hourly range)

*** Starting pay for this role will vary based on multiple factors, including but not limited to an individual’s education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

1. ABOUT RADIANT

Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!®

Radiant is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.