Operations Coordinator - Koin Credit Union
Brentwood, TN 37027
About the Job
The Operations Coordinator plays a critical role in overseeing all transactions related to share draft and ACH processing, which encompasses the management of Exception Reports, as well as the processing of debit and credit card fraud claims. This position is also responsible for conducting end-of-day balancing to ensure accuracy and efficiency in financial operations.
Additionally, the Operations Coordinator provides support to member services representatives, assisting them with balancing activities, decision-making processes, and training related to operational systems. Furthermore, this role includes serving as a backup to the Vice President of Operations for vault-related responsibilities and loan processing activities. The Operations Coordinator also offers assistance to the Chief Financial Officer and Staff Accountant with various miscellaneous duties as needed, contributing to the overall efficiency and effectiveness of the operations team.
Essential Job Functions:
• Oversee and resolve exceptions related to Automated Clearing House (ACH) transactions and share draft accounts, ensuring compliance with regulatory standards and timely resolution of discrepancies.
• Ensure the accurate and timely importation of files from our Corporate Credit Union, verifying the integrity of data to maintain operational efficiency and minimize errors.
• Execute the timely submission of return transactions daily, ensuring adherence to established protocols and deadlines for effective transaction management.
• Conduct thorough opening procedures, including monitoring for an "All Clear Signal" to ensure a secure and efficient start to daily operations.
• Retrieve physical checks and manage the inventory of Teller Cash Recycler (TCR) systems, ensuring that adequate supplies are available for daily transactions and member service.
• Accurately prepare and file Currency Transaction Reports (CTRs) in accordance with regulatory requirements, maintaining meticulous records for compliance purposes.
• Provide assistance with Member Service-related inquiries via email and telephone, ensuring prompt and effective communication to enhance member satisfaction.
• Review and monitor DRC (Dispute Resolution Center) provisional credit cases, ensuring timely processing and resolution in accordance with internal policies.
• Conduct a comprehensive review of end-of-day reports to ensure all financial transactions are balanced, addressing any discrepancies promptly to maintain operational integrity.
• Facilitate the opening of new accounts by verifying required documentation and completing necessary paperwork, ensuring compliance with institutional policies.
• Assist members with loan applications as required, providing support throughout the application process to enhance member experience and facilitate timely approvals.
• Manage the processing of return and reversal notifications, ensuring accuracy and adherence to established guidelines for efficient transaction handling.
• Conducts research (often related to loan inquiries) as needed.
• Update and maintain the Dormant Account Reactivation Log, ensuring all entries are accurate and reflect the current status of accounts in accordance with regulatory standards.
• Create vendor support tickets as needed, effectively communicating issues to ensure timely resolution and minimal disruption to operations.
• Provide comprehensive support to the Operations Manager with various duties as required, demonstrating flexibility and a commitment to the overall success of the department.
• Help Member Service Representatives (MSR’s) with duties as needed.
• Act as a backup for the Staff Accountant as needed
• All other duties as assigned.
Source : Koin Credit Union