Operations Coordinator at XBoat

About XBoat

XBoat is revolutionizing rowing by creating the world's most advanced performance feedback and optimization tools. To date, we’ve analyzed over 20 billion data points from athletes around the globe and supported multiple Olympians on their journey to the 2024 Paris Games. As an early-stage company, we offer the unique opportunity to shape our growth, culture, and impact on the sport of rowing.

The Opportunity

We’re seeking a dynamic Operations Coordinator who will play a critical role in scaling our operations, cultivating customer relationships, solving problems, and bringing XBoat’s cutting-edge technology to the rowing community.

Key Responsibilities

• Customer Engagement: Create and maintain strong customer relationships by delivering product demos, managing orders, facilitating onboarding, providing virtual and field support, and overseeing communication channels (email, social media, etc.).
• Business Operations: Develop and manage internal processes and systems to support scalable growth, including supply chain management, inventory control, order fulfillment, sales and support procedures, and coordination with suppliers and partners.
• Cross-Functional Problem-Solving: Collaborate with internal and external parties to address challenges quickly and effectively, ensuring smooth operations in a fast moving startup environment.

Qualifications

• 3+ years of experience in operations, customer relationships, or cross-functional project management.
• Exceptional organizational and project management skills with a keen attention to detail.
• Outstanding written, verbal and visual communication abilities.
• A proactive, solution-oriented mindset with the ability to tackle ambiguous problems.
• Technically savvy and eager to adopt new tools and systems.
• Ability to work on-site in Boston and travel as needed to support operational activities.
• Bonus: Rowing experience or a strong passion for the sport.

Our Values

• Excellence: We commit to delivering the highest quality in everything we do, recognizing that success requires persistent dedication.
• Teamwork: We know that we can only achieve our goals when we work together, and trust in our teammates.
• Passion: We bring enthusiasm for rowing, innovation, and customer experience to every aspect of our work.

How to Apply

Please send your CV and a cover letter to contact@xboat.com with the subject line “Operations Coordinator.” We look forward to hearing from you!