Operations Coordinator - ProVal Technologies

ProVal Technologies is a consulting firm for Managed IT Service providers, helping them navigate and manage their suite of technology products to support end customers. Our team helps MSP's leverage best practices and efficiencies across their tools and technologies, to make MSP's more efficient and profitable. ProVal also takes on operational capabilities in managing non-customer-facing work for MSP's so they can focus their teams on building customer relationships.

The Operations Coordinator will play a pivotal role in ensuring the seamless day-to-day operations of our business. This role involves coordinating activities across various company functions, including Sales, Service, Finance, IT, and HR. The successful candidate will work closely with management and employees to optimize processes, enhance workflows, and support teams in achieving their goals. This position reports directly to the CEO and involves significant interaction with all department heads.

Job Details:

• Base Salary range: $50,000 - $70,000
• Job Type: Full-Time, Hybrid
• Job requires ability to work in Orlando (Altamonte Springs) office 2-3 times per week

Key Responsibilities:

• Cross-functional Coordination: Facilitate operations across Sales, Service, Finance, IT, and HR departments to ensure efficient workflow and process optimization.
• Executive Reporting: Prepare and deliver comprehensive reports across various functions to the CEO.
• Dashboard Management: Maintain and update company dashboards with key performance indicators (KPIs) and metrics for Service, Sales, Partner Success, Finance, and IT.
• Project Management: Develop and manage projects, ensuring timely and budget-compliant completion.
• Compliance Oversight: Monitor and ensure adherence to contracts, agreement terms, and pricing compliance.
• Communication: Manage company communications, including sending updates to customers and employees.
• SOP and Documentation: Assist in maintaining standard operating procedures (SOPs) and documentation. Manage the Service Desk tool (Autotask), including the creation of agreements, workflows, automations, and email templates.
• Communication Bridge: Serve as a liaison between the CEO and department heads to facilitate effective communication.
• Administrative Support: Perform administrative tasks such as meeting scheduling and customer payment follow-ups.
• Logistics Coordination: Plan purchases, manage budgeting, and coordinate with vendors.

Requirements

• Software Proficiency: Experience with CRM, Service Desk/Ticketing software, customer satisfaction tools, and Microsoft Excel.
• Data Analytics: Strong analytical skills with proficiency in reporting and data analysis using Microsoft Excel.
• Detail Orientation: Exceptional attention to detail and organizational skills.
• Operational Experience: Proven experience in managing operations across various company functions.
• Organizational Skills: Demonstrated ability to stay organized and planned in a dynamic work environment.

Benefits

·       Great Team Culture

·       Remote schedule

·       Unlimited Paid Time Off

·       Opportunity for Growth and Advancement

·       Health and Dental Coverage

·       401k with Company Match (up to 4%)

Why ProVal?

At ProVal we have one of the most unique teams around! Our team has experience in several RMM Platforms, including ConnectWise Automate and Kaseya VSA, as well as extensive PSA, Backup, and NOC administration experience. As a new team member, you will have the chance to collaborate with your team to innovate new ideas as you grow within the company!

We offer a benefits package that includes Self-managed PTO (where there is no cap on the hours of PTO you can take per year), medical, dental, and more. We also believe that work/life balance is important, so our hours are Monday through Friday, eight to five, with no on-call expectations!

At ProVal we like to have fun, learn from each other, and help each other grow. We pride ourselves on a positive and enjoyable company culture.

Our Core Values: Passion, Innovation, Growth, Execution, and Integrity