Operations Analyst, Wires - Cross River

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world's most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker's list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

The Wire Transfer Analyst will be responsible for the daily operations of various wire transfer systems. Reviews and maintains records of wire transfer procedures to ensure accurate processing. Provide quality, accuracy and timely customer service involving daily processing for financial transactions in a fast-paced, time sensitive operations environment.

Responsibilities:

• Will be responsible for providing training and oversight of solutions that are implemented.
• Also responsible for assisting in the production and revising of the Bank's policies and procedures and keeping up with changes in Federal Regulations.
• Accept and process wire transfer requests from clients and bank personnel
• Perform various security related functions such as verifications and callback confirmations to validate the authenticity of outgoing wire transfers
• Processing all outgoing wire transfers (Domestic, International USD, and International Foreign Currency, etc.) for external and internal customers according to set policies and procedures
• Resolving problems through inner and outer department communication as necessary
• Analyze outgoing wire requests to determine if they are in strict compliance with policies and procedures
• Utilize multiple servicing systems for research and processing (i.e. SWIFT)
• Review the purpose of the wire transfer and consider if is reasonable to effectively eliminate potential fraud/suspicious situations.
• Ensure compliance with all established Federal Regulations for Wire transfers (OFAC, BSA/AML, Dodd-Frank, etc.).
• Monitor the status of wire transfers throughout the business day to ensure deadlines are met.
• Identify and escalate non-routine transaction and exceptions to eliminate potential fraud/suspicious situations.
• Investigate and research suspicious or fraudulent claims in accordance with Bank policy.
• Assist/train clients to process wire transfers on the Bank's external wire system product.
• Assist clients with the completion of wire transfer authorization forms to ensure that they are set up effectively in order to initiate wire transfers efficiently based on the Bank's policy requirements.
• Assist with resolving any wire transfer systems issues.
• Perform all related duties and special projects as assigned.
• Recommend latest methods to improve departmental functions.
• Carries out specialized research to resolve problems and disputes.
• Provide a high level of professional customer service.
• Comprehend Federal Regulations that govern wire transfer transactions to eliminate any potential loss to the Bank.
• Perform end-of-day reconciliations.
• Participate in any Disaster Recovery and Contingency testing as required.
• Be proactive with special research projects related to implementing new products, controls and system enhancements.
• Assist in maintaining system back-ups.
• Participate in all required training sessions for compliance.
• Develop and maintain strong partnerships with internal sales and support teams and other clients.
• Identify and recommend new methods of procedural enhancements to improve efficiency.
• Other duties as assigned 

Qualifications:

• Minimum 3 years of experience in Wire and Funds Transfer.
• Excellent interpersonal and customer service abilities
• Ability to work effectively while multi-tasking in a high-volume environment
• Excellent organizational skills and high attention to detail
• Strong research, problem-solving and critical thinking skills
• Excellent PC skills
• Excellent oral and written communication skills
• Ability to both learn new products/services and apply knowledge
• Maintain confidential customer and Bank information in a responsible and secure manner.

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Salary Range: $50,000.00 - $75,000.00