Operations Analyst - ITA International

Overview:

At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities. 

 

With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value. 

 

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed. 

 

ITA is seeking an Operations Analyst to join the team in Washington DC. 

Responsibilities:

• Perform a range of complex tasks essential for the creation of talking points and briefing materials for leadership, catering to a time-sensitive environment. This includes leveraging information collected, analyzed, and reported by the watch operations team, particularly concerning matters critical to the nation's infrastructure, cyber, and key resources.
• Provide comprehensive oral and written briefing support to the 24/7 Watch, ensuring leadership is equipped with high-level and detailed situational awareness, including impacts and tactics, techniques, and procedures (TTP).
• Engage in research activities to furnish leadership with insightful analysis, both at a high level and in detail, regarding situational awareness, impacts, and TTP for the Watch and CISA leadership.
• Coordinate with other entities to address and fill informational gaps, enhancing the quality and completeness of intelligence.
• Gain a thorough understanding of internal Current Operations' standard operating procedures and product offerings, ensuring seamless integration and efficiency in operations.
• Oversee the consolidation of existing products and the development of new templates to streamline briefing processes.
• Ensure that briefing equities are adequately reflected in CISA doctrine, upholding the organization's standards and operational integrity.
• Provide targeted support as required to bolster CISA incident management operations, including involvement with the CISA Crisis Action Team (CAT), the Federal Emergency Management Agency (FEMA) National Response Coordination Center, the DHS OPS Crisis Action Team (CAT), and Regional Offices or Operations.
• Offer surge support to augment the 24/7 incident management operations as needed, demonstrating flexibility and commitment to organizational needs.
• Monitor cyber reports and incidents diligently, incorporating relevant findings into Current Operations reporting/products to maintain up-to-date and actionable intelligence.
• Manage respective email inboxes efficiently, analyzing and disseminating information pertinent to topics of interest for both CISA Central and Current Operations.
• Undertake additional duties as assigned, showing versatility and adaptability in supporting the organization's wide-ranging needs.

Qualifications:

• REQUIRED: Active TS/SCI security clearance.

• Bachelor’s degree with an emphasis in Homeland Security, Emergency Management, Public Policy, Public Administration, or English preferred.
• Additional (2) two years of experience may be substituted with an Associate’s degree.
• Three (3) to six (6) years of experience in developing and providing oral and written briefings to SES-level management.
• Experience in developing and providing oral and written briefings for a wide variety of clients to include senior leaders.
• Ability to accurately convey a wide variety of information, to include critical, time-sensitive material, during steady-state and high-tempo operations.
• Experience in 24x7 operations center activities focusing on cyber, emergency management, communications, or critical infrastructure.
• Must have knowledge and experience in at least two of the following: open-source monitoring and alerting, intelligence or professional report writing, all source analytical research of databases and systems to include classified. 
• Demonstrated ability to provide necessary attention to solve different level problems with some supervision.  
• Broad expertise in research, analysis, and writing skills and be able to perform triage on questions, issues, or events involving the nation's Critical Infrastructures, Cyber and Key Resources.
• Experience/expertise in one or more critical infrastructure sectors (as defined by HSPD-7 and the NIPP) and/or emergency management.  
• Active Top Secret/SCI security clearance and ability to obtain and maintain DHS Fitness
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Benefit and Compensation Transparency:

ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:

• Medical, dental and vision plans
• Life Insurance
• Short Term Disability insurance (where applicable)
• Voluntary ancillary benefit options
• 401k retirement benefits with employer matching contributions

Application and Employment at ITA International:

ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at 757-246-6781 or email us at HR@ita-intl.com.