Operations Analyst - Amazon

Description Do you like to solve problems, drive solutions and influence features launched for customers? The AWS Monetization Analytics, Customer success and Technology Enablement (ACT) team is looking for a talented Operations Analyst who will resolve escalated operational issues across cross-functional teams such as Accounts Receivable, Accounting, Operations, Customer Service, and Software Development teams. Key job responsibilities As an Operations Analyst, you will use your strong written and verbal communication skills to lead multi-discipline initiatives. A successful candidate will work hard on behalf of our customers to provide day to day resolution of complex customer escalations and drive root cause resolution to eliminate future issues. Organizational skills including attention to detail and the ability to navigate unknown/ambiguous issues without clear path to resolution are critical. This role requires analytical skills, critical thinking, and technical savvy to understand customer issues and build trust with technical stakeholders. About the team Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work. We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members. Our team is diverse! We drive towards an inclusive culture and work environment. We are intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Team members are active in Amazon's 10+ affinity groups, sometimes known as employee resource groups, which bring employees together across businesses and locations around the world. These range from groups such as the Black Employee Network, Latinos at Amazon, Indigenous at Amazon, Families at Amazon, Amazon Women and Engineering, LGBTQ+, Warriors at Amazon (Military), Amazon People with Disabilities, and more. Learn more about Amazon on our Day 1 Blog: https://blog.aboutamazon.com We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA Basic Qualifications - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field - At least 3+ years of professional working experience in related occupations of Systems Analyst, Business Operations Engineer, Business Operations Program Manager, Business Analyst, or related - At least 3+ years interacting with internal and external stakeholders at executive level - At least 3+ years with business analysis and functional experience with quantitative, analytical and organizational skills - At least 3+ years experience working with technical teams to build technology-based tools/solutions that will reduce costs and improve the overall program - At least 3+ years experience defining program requirements and using data and metrics to determine improvements - Excellent written and verbal communication skills - Detail oriented and experience balancing multiple tasks and deadlines - Strong organizational skills Preferred Qualifications - Strong background in business operational process improvement - Experience involving distributed system performance analysis and optimization. - Experience in E-commerce payments processing - An MS in Computer Science, Computer or Electrical Engineering, or a related field - Customer Service background - Great organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously - Strong interpersonal skills and ability to effectively communicate technical information to internal and external customers or vendors - Proactive and forward-thinking attitude and creative problem-solving ability - A motivated self-starter who can work independently in a fast paced, ambiguous environment Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,400/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.