Operations Analyst - U-Haul

Location:

Job Description:

Under the direction of the Operations Manager and Director of the U-Haul Self-Storage Affiliate Network, the Operation Analyst will support clients with their set up and continued use of WebSelfStorage, a self-storage management software.

The ideal candidate has an enthusiastic, self-motivated personality with excellent analytical, logic, and reasoning skills. A customer service mindset, an eagerness to learn and the ability to work with others in a fast-paced environment is expected.

Responsibilities include, but are not limited to:

• Advise clients on appropriate approaches to their management software
• Guide clients in understanding growth opportunities made available to them for being part of the U-Haul Self-Storage Affiliate Network
• Build positive relationships though frequent written, verbal and in-person communication with clients
• Focus on the client’s experience with WebSelfStorage
• Must be able to respond appropriately and resolve problems and issues as they arise
• Work closely with department to develop marketing programs, improve operational efficiencies and interact with senior management
• Assist in the development and implementation of department opportunities and revenue streams
• Utilize and prepare management reports to evaluate industry trends and identify growth opportunities
• Attend occasional industry events

Qualifications:

• Strong analytical, logic and reasoning skills
• Ability to multi-task and effectively manage multiple projects
• Strong organization skills
• Excellent written and verbal communication
• Experience in customer service
• Practical knowledge of Microsoft Word, Excel and PowerPoint
   

Education:
A bachelor’s degree in marketing, communications, business management, or the equivalent in experience is preferred.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.