Operations Analyst- Norwalk, CT Based - HEI Hotels and Resorts

About Us:HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations.At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.Overview:

HEI is looking for an Excel-savvy and organized person to join our team to help drive operational effectiveness of our portfolio of hotels. The Analyst will be responsible for the administration of tools and programs, tracking the usage of the tools and performance of the hotels against the base expectations. The Analyst will regularly collaborate with corporate and hotel leaders as new initiatives are introduced and existing initiatives are updated

 

The Analyst will be using Microsoft 365, Excel and Access, among other applications, to track, monitor and drive improved results across a variety of operations initiatives. They will help manage the monthly reporting and perform regular follow ups with under-performing teams at the hotels.

 

This role is perfect for the detailed oriented candidate who is comfortable with managing competing priorities, can communicate clearly and effectively and has requisite technological background.

Responsibilities:

• Responsible for preparing and analyzing monthly, quarterly and annual reports 
• Assist in the development and implementation of benchmark reports 
• Provide analytical support to assess and monitor performance of each property 
• Study and analyze processes & procedures to identify opportunities within the operation 
• Conduct ad-hoc financial analysis and modeling 
• Ability to recognize problems, collect data, draw valid conclusions and define/suggest resolutions 

• HEI’s Operational Efficiency Tools
  • Develop knowledge of the expectations and mechanics of the tools
  • Assist property leadership with technical support for tools
  • Regularly report on program performance and work with lowest performing properties to improve results
  • Help organize and run office hours and best practice calls

• Guest Satisfaction
  • Administer weekly guest satisfaction reporting
  • Perform ad hoc analysis of guest feedback for senior leadership

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• Manage and champion the Operations Compliance Dashboard by developing and distributing bi-monthly Compliance Reports with all HEI Operations Compliance Programs
• Coordinate with other teams to ensure consistency in reporting and compliance
• Develop and administer new programs and initiatives as the business needs requires
• Performing additional duties as assigned

Qualifications:

Education and Experience

• Bachelor’s Degree in Business, Finance or Accounting. Preference to Hospitality or Business backgrounds
• Relevant hospitality internship / work experience is ideal

 

Knowledge, Skills and Abilities

• Extensive background and knowledge of Excel required – must be able to program complex formulas to drive business decisions
• Strong skills in the Office Environment (Word, Power Point, Access a plus). Advanced experience with Excel
• Strong communication skills – required to communicate to C-Level staff on regular basis
• Organized & Detail Oriented – Will be required to keep track of multiple priorities and concurrent projects / tasks

Working Conditions

This position is based out of the Norwalk CT corporate office – Travel up to 10%

Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

                                                                                                                                

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

 

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

 

Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.