Operations Analyst I at The Fountain Group

We are a national staffing firm and are currently seeking a     Sales Operations Analyst          for a prominent client of ours. This position is located in     Indianapolis, IN                 Details for the position are as follows:

• $32hr based on previous experience.
• This is a hybrid role. 3 days onsite, 2 days remote.

• 3+ month contract - (potential to extend or convert based on performance & budget).
• Responsible for supporting Small Medium Account Executives through Sales Operations cases consisting of Tier 1 level cases (opportunity and basic quote support).
• This guidance includes but is not limited to deal structure questions, quote support, contract support, deal calculations, service delivery support, and ensuring quotes are in compliance to revenue & company policy.
• The role requires a strong understanding of internal quote-to-cash systems systems as well as ESMB business practices.
• Specialists need to work independently with minimal oversight and in a team environment with other specialists or business partners to help solve complex issues with speed and accuracy.
• Would be working out of a shared global queue in conjunction with the Global Support Sales Ops team. Expectation will be to handle/resolve 15-20+ cases per day.
• Prior Salesforce Lightning utilization a plus.
• Ability to use excel/google sheets to calculate opportunity values.
• Provide subject matter expertise on projects within Sales Operations
• Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Order Acceptance policy
• Assist with onboarding of new team members
• Work with Sales and Collections to assist resolution to customer billing investigations and disputes
• Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
• Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate

 
If you are interested in hearing more about the position, please respond to this posting with your resume attached