Operations Analyst I - Aditi Consulting

Indianapolis, IN 46204

About the Job

Summary:
The Global Support Contract Specialist role provides Quote-to-Cash expertise and guidance to our Account Executives within the Small Medium & Commercial business units globally. This guidance includes but is not limited to deal structure questions, quote support, contract support, deal calculations, service delivery support, and ensuring quotes are in compliance to revenue & company policy. The role requires a strong understanding of internal quote-to-cash systems as well as ESMB business practices. Specialists need to work independently with minimal oversight and in a team environment with other specialists or business partners to help solve complex issues with speed and accuracy. They must also be extremely detailed, solution-oriented, and be able to clearly communicate to globally diverse stakeholders.

Responsibilities Include:

Provide outstanding Quote-to-Cash support and guidance to help Account Executives execute Sales transactions.
Work with Sales, Revenue Recognition and Legal on deal execution and provide suggestions and assistance for contract negotiations or customer satisfaction issues
Create and modify quotes as required
Ensure compliance with all company policies and responsible for SOX compliance
Train Sales and in particular less experienced AE’s and facilitate cross-training among the team
Contributes ideas and innovations to improve upon existing systems, work processes and procedures
Create and update internal departmental Policies
Provide subject matter expertise on projects within Sales Operations
Review submitted contract and order forms for completeness, accuracy, and conformance to company Order Acceptance policy
Assist with onboarding of new team members
Work with Sales and Collections to assist resolution to customer billing investigations and disputes
Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate

Required Skills/Experience:

Bachelors degree or equivalent combination of education and experience
1-2 years minimum customer order management, sales operations, or sales/customer support experience
Contract structuring and Commission Calculation experience

Desired Skills/Experience:

Demonstrated participation in process improvement initiatives and/or project management experience
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
Extreme attention to detail
Ability to clearly articulate case resolutions and actions required by Account Executives
Thrives in a team environment
Able to use Microsoft suite of tools effectively
company experience a plus
Demonstrated initiative
Ability to analyze problems quickly and seek out solutions to achieve optimum outcomes in case resolution
Ability to work independently

Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.

#AditiConsulting

Source : Aditi Consulting