Operations Analyst 1 at NuAxis Innovations

We’re going places, hop on board. 

Our value is in our employees – smart, passionate, and fun people . 

Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Operations Analyst 1 for a Full-Time position. 

The Operations Center Technician position is responsible for monitoring system alerts in a 24/7/365 Operations Center.  Based on the alerts, the technician would be responsible for performing documented steps or escalating the alert.  Job responsibilities include but are not limited to the following:

• Monitor alerts on screens and the operation of all operating system platforms running in the data center with limited direct supervision. This includes UNIX, Linux, Windows, and IBM Z/OS Mainframe.  
• Monitor the batch flow of all scheduling systems in the data center to ensure their respected job schedule is completed within the processing window.
• Determine severity of problem, issue, or alarm and initiates problem resolution as appropriate, following standard escalation procedures for incident/problem tracking and resolution. Interact with support personnel on problem resolution.
• Initiate critical incident alerts.
• Initiate and facilitate critical incident communication protocols according to documented standards and SLA’s.
• Inform Shift Supervisor of problems encountered during shift. Document in the daily journal and verbally turn over to next shift any issues or problems that may have occurred.
• Recommend and implement process/procedure improvements that will increase efficiency or improve consistency of services. Document new and updated operating procedures in the proper repository.
• Diagnose and troubleshoot backup and device failures, attempt resolution in accordance with documented SOPs and troubleshooting guides.
• Adapts to a variety of non-standard procedures that may include the introduction of new programs and equipment.
• Familiar with all normal operating procedures and capable of implementing non-standard, unique, complex procedures independently.
• Provides Help Desk support after hours and on weekends.
• Monitor and maintain a secure environment for the Data Center.
• Contact vendor service personnel when hardware failure demands immediate action.
• Support multiple customers at the required service level agreements.
• Assist during the Unix patching
• User account management

Qualifications:

• Ability to work in a 24x7x365 environment
• Attention to detail
• Ability to follow processes
• Occasional alternate shift coverage to fill in for vacations/sick time
• Authorized to work in the U.S. without sponsorship
• Must be able to pass the Public Trust Government background investigation
• Strong communication skills (both written and oral)
• Ability to work closely with a small team
• Ability to work in a high stress environment

Required skills:

• Strong computer skills
• Terminal/command prompt experience
• Familiarity with z/OS environment.
• Basic Unix/Linux skills
• Basic knowledge of networked environments
• Familiarity with Google Apps
• Familiarity BMC Proactive Net and Control-M
• Ability to troubleshoot problems
• Proficient with incident ticketing systems (Remedy or ServiceNow)

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

NuAxis is an IT Services firm providing innovative solutions to the U.S. Federal Government using state-of-the-art technologies, architectures, and life cycle management.  We are a Certified Microsoft Partner with extensive Microsoft technologies experience.  Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management.  We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts.  

High technology small business with long-standing U.S. Federal Government experience * Visionary executive leadership * Expert professional services team comprised of highly skilled engineers and software developers * Rapid growth over the last several years. 

NuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled. Employment contingent upon successful completion of a background investigation.

At NuAxis Innovations, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a healthy work/life balance. NuAxis Innovations benefits include medical, dental, vision, spending accounts, disability, basic and supplemental life insurance, a 401(k) plan, paid time off, and additional voluntary benefits. More specific information on benefits eligibility will be provided as part of the interview process.

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