Operations Administrator - AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

The Operations Administrator at AutoNation Mobile Service plays a vital role in ensuring the accuracy and efficiency of daily operations by reviewing Repair Orders (ROs) completed the day prior. This position is responsible for auditing Repair Orders to verify they meet company standards, contain all required information, and adhere to compliance regulations. The administrator works closely with the Service Operations team to address discrepancies and ensure a smooth customer experience.

Key Responsibilities

• Daily Review of Repair Orders: Review and audit all Repair Orders (ROs) completed the previous day for accuracy, completeness, and compliance with internal and external standards.
• Error Identification and Resolution: Identify discrepancies or missing information in Repair Orders and coordinate with service technicians, service advisors, and the service operations team to correct them.
• Documentation Management: Ensure that all documentation, including parts, labor, and service details, is properly recorded and reflected in the Repair Orders.
• Compliance and Standards Verification: Ensure that all Repair Orders are compliant with AutoNation policies, warranty regulations, and industry standards.
• Collaboration: Work closely with the Service Operations team, technicians, and customer service to resolve issues, improve processes, and maintain high-quality service.
• Reporting: Maintain records of reviewed Repair Orders and provide reports on trends, errors, or recurring issues to management.
• Customer Support: Assist in addressing customer inquiries regarding Repair Orders, providing clarifications as needed.

Experience

• Previous experience in an administrative, operations, or automotive service environment preferred.
• Experience with Repair Order review or auditing is a plus. 

Skills 

• Strong attention to detail and organizational skills.
• Ability to identify and resolve discrepancies quickly and efficiently.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office Suite (Excel, Word) and familiar with automotive service software (preferred).
• Strong understanding of automotive service processes.
• Ability to work independently and as part of a team.
• Commitment to maintaining confidentiality and professionalism.

Education

• High School Diploma or GED required. Associate’s or Bachelor’s degree in a related field preferred.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.