Operational Process, Manager - Veterinary Emergency Group (VEG)

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing, venture-backed veterinary emergency company with hospital locations across the USA. We are profitable, doubling our size every year and supported by a multi-billion-dollar investor. Our mission is helping people and their pets when they need it most. We are changing the face of emergency veterinary medicine with a "customer first" mentality.

WHO WE NEED

We are seeking a highly motivated and detail-oriented Process Manager to join our team. This role is critical in building, managing, and optimizing our operational processes to ensure efficiency, standardization and an excellent experience for both our customers and teams. The ideal candidate will thrive in a dynamic environment, comfortably balancing high-level, analytical problem-solving with hands-on, detailed tasks. Whether it's developing processes from scratch or refining existing operations, your work will directly contribute to our growth and operational excellence.

WHAT YOU'LL DO

• Versatility in Task Management:
• Comfortably switch between high-level analytical projects and detailed, routine tasks. Whether you're spearheading the development of new processes or executing routine tasks to organize and maintain existing ones, your contribution will be key to our operational success.
• Comprehensive Project Ownership:
• Assume full responsibility for the entire lifecycle of process optimization projects, from initial conception to final implementation. This entails a deep dive into current operations to uncover inefficiencies. With a strategic approach, design and continuously refine processes to achieve standardization and heightened efficiency. 
• Focus on constructing scalable and intentional workflows that are grounded in data-driven insights. 
• Leverage informed feedback and keen analytical observations to ensure each process not only meets current needs but is also adaptable for future demands.  
• Ensure projects are completed on time, within scope, and budget.
• Implement new projects in collaboration with the field teams. 
• Analysis & Problem-Solving: 
• Utilize analytical skills to break down complex problems, reason about them effectively, and build creative solutions. Maintain a pragmatic approach and a bias for action, with a low tolerance for inefficiency. 
• Collaboration & Stakeholder Management:
• Work collaboratively with stakeholders and cross-functional teams to gather insights and requirements. Manage strong relationships across the company to guide decision making and process optimization efforts.
• Communication: 
• Clearly communicate updates, proposals, and outcomes to all levels of the organization. Lead by example with excellent verbal and written communication skills.
• Documentation: 
• Document processes meticulously to ensure clarity, consistency, and ease of onboarding for new team members.

REQUIRED QUALIFICATIONS

• Exceptional communication skills (including writing, speaking, and active listening), and ability to communicate effectively at all levels of the organization.
• Adaptability: Demonstrate ability to adapt to varying tasks with ease, managing both complex analytical projects and routine detailed work efficiently.
• Hands-on Approach: Willingness to roll up your sleeves and engage in the "busy work" necessary to maintain and refine operational processes
• Good change management skills and resiliency in a fast-changing environment.
• Proven experience in process improvement and project management, preferably within a fast-paced, operational environment.
• Exceptional analytical and problem-solving skills, with the ability to manage complex projects and make data-driven decisions.
• Strong leadership and interpersonal skills, with the ability to work effectively with diverse teams and manage cross-functional stakeholder relationships.
• Excellent organizational and documentation skills, with a keen eye for detail.
• Resourcefulness and a creative approach to problem-solving in a dynamic environment.
• Detailed understanding of veterinary or medical operations and workflow preferred
• Must be based out of our headquarters in White Plains, NY.
• Travel to hospitals to work with field teams as needed.
• Bachelor's Degree preferred.

DESIRED SKILLS

• Advanced familiarity with business systems and productivity tools like Microsoft Office, G-Suite, Workplace, SmartSheet, Monday.com, and Trello.
• Experience in a similar operational role within a high-growth or tech-forward company.
• Certification in Project Management (e.g., PMP) or Process Improvement methodologies (e.g., Six Sigma, Lean) preferred.

WHAT WE OFFER: 

• A dynamic, ambitious, and fun work environment.
• The opportunity to have a tangible impact on the company's operations and team/customer experience.
• Competitive salary and benefits package.
• Career development opportunities in a fast-growing company. 

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!

BENEFITS

• Pay Range: base of $90,000 - 110,000 + bonus potential
• Medical, Dental and Vision benefits beginning day 1 of employment!
• 401K with company match.
• 10 weeks of parental leave with 100% pay.
• Unlimited PTO.
• Company laptop and a monthly cell phone reimbursement.
• Casual office attire, dog friendly, and a kitchen full of snacks and beverages!
• Opportunity to grow and so much more!
• Flexible hybrid environment (3 days a week in the office required) 

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!