Operational Manager - Midwest Express Clinic

Crown Point, IN 46307

About the Job

Overview:

The Operational Manager will be responsible for daily operations of our clinics and oversight of our medical assistant and radiology technician teams to ensure all expectations of quality care are being met in all centers. This position requires management experience, ability to problem solve, great time management skills, and the ability to lead large teams at multiple locations.

Midwest Express Clinic “Best in the Midwest” when it comes to your health care needs. We provide a convenient alternative to an ER visit or doctor’s appointment for illnesses and injuries that are urgent but not emergent. We are family-owned, and one of the fastest growing urgent care chains in the Midwest, with 40+ locations between the Chicagoland and Northwest Indiana area since our doors opened in 2012.

Responsibilities:

What you will do in this role:

Be available for management calls every Wednesday
Help host Team Manager calls every Wednesday
Manage team of Team Manager
Manage call offs/floating in the morning
Clinic Checks
Camera Checks
Manage nightly numbers/supplies posted
Float between Indiana clinics to work one on one with staff and supervise clinic
Analyze and synthesize various metrics for staff and clinics
Discuss metrics with staff
Provide education to staff
Set up workshops with MA/RT for continued training
Host Orientations every 2 weeks
Interview shadows
Be proficient with Microsoft Office/Google apps
Resolve staff/clinic conflict/issues
Be direct and transparent with staff/clinics
Provide individualized coaching for staff
Stay on top of Experity and Quest updates
Cascade messages down to staff to ensure staff is current on policies and coding
Audit charts for staff
Review clinic rosters and make appropriate changes
Review schedule and make necessary adjustments
Manage shift while on staff and float staff as needed
Set and reinforce expectations for staff
Be available for staff questions
Onesource resets/issues
Carecredit resets/issues
Help manage Improvement channels

Qualifications:

What qualifications you will need

Able to work in all Illinois
Bachelor’s Degree from an accredited institution preferred, but not required.
3+ years supervisory and management experience.

Invest in your career! Apply today and a member of our Talent Acquisition team will follow up with you. Midwest Express Clinic is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws

Source : Midwest Express Clinic