Operation Specialist - ServiceSource
Capitol Heights, MD
About the Job
Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.
Wage: $22.50/hr
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Maintainaccuraterecords and files according to contractandcompany standards. May includemaintainingcase records according to CARF standards. May includemaintainingcurrent diagnostic and medical information on all consumers. May also includemaintainingpersonnel filesand developing a system for auditing files.
Maintain open communication with contract representatives and corporate personnel
Travel to offsites to cover all positions in mail center.
Input time sheets, MODAPTS, Safety Reports, Status Reports, and QA inspections foridentified locations.
Supervise and cover the accountable mail section during other employee vacations and illness periods.
Additional Responsibilities
Perform mail center closing procedures when scheduled.
Driving may berequired for the position.
Participate in all other training required by funding sources and/or the corporation.
Perform other responsibilities as assigned.
Qualifications: Education, Experience, and Certification(s)
High school diploma orGeneral Educational Development(GED)required.
Two years’ experience in postal operations preferred
One year of supervisory experience preferred
Possess clearance (TS or Secret) or abilityto obtain clearancerequired.
Valid driver’s license and/or access to reliable transportation to perform work related travelrequired. Eligible drivers must have a good Motor Vehicle Record (MVR).
Knowledge, Skills, and Abilities
Excellent organizational, communication, and writing skills.
The ideal candidate will be attentive to detail.
Proactive inidentifying safety risks and implementing best practices.
Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Familiarity with Web-based SC Logic applications.
Ability to read and interpret operational and safety policies and protocols, and corporate policies
Ability to speak effectively before groups of employees of theorganization; excellent customer service skills
A well organized and self-directed individual who is a team player.
An individual who can relate to people at all levels of the organization
Strong problem-solving skills
Excellent customer service abilities and skills
Safety & Health Responsibilities
ServiceSource is committed to providing andmaintaininga safe,secureand healthy work environment for all employees,persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices,guidesand standards. With this understanding, all employeesare required to:
Adhere to all local,stateand federal safety and environmental codes, ordinances,standards and laws.
Adhere to all corporate and local safety plans, policies,practices and standards.
Be aware of and follow all safety rules of your work site.
Report any unsafe conditions or accidents to your supervisor.
Practice standard precautions (formerly universal precautions) always.
Participate in mandatory or available safety training.
Supervision Received
☒ General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employeeis regularly required tostand; reach with hands and arms; and talk or hear. The employeeis occasionally required towalk and sit. The employee may occasionally lift or move products and supplies,up to70pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
What We Offer – for Benefit Eligible Employees May Include:
Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
Health coverage for you and your family through Medical, Dental, and Vision plans
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance
A generous paid time-off program in which the benefits increase based on your tenure with the company
ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information