Onsite Support Technician - Diverse Linx
Cambridge, MA
About the Job
Role: Onsite Support Technician
Location: Cambridge, MA,02141 Day 1 (onsite)
Type: Full Time / Permanent
Experience: 3 8 years
Job Description:
Must Have Technical/Functional Skills
Roles & Responsibilities
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Location: Cambridge, MA,02141 Day 1 (onsite)
Type: Full Time / Permanent
Experience: 3 8 years
Job Description:
Must Have Technical/Functional Skills
- Strong knowledge of desktop/laptop hardware
- Very strong hands-on experience (H/W and S/W)
- Good knowledge of Win 10, Win 7 & MS Office
- Knowledge of Mac OS is preferred
- Understanding of daily operations and delivery processes
- Application / software installation and trouble shooting
- Knowledge / exposure on ticketing tools (Service Now)
- Windows system administration
- Strong Troubleshooting Skills
- Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
- Working knowledge of supporting computer peripherals, like printer, scanners etc.
- Touch/smart hands support of all network devices & Servers
- Strong knowledge of server and network hardware
- Very strong hands-on experience (H/W and S/W)
- Strong knowledge of server and network equipment
- Hardware, operating system & software knowledge
- Touch/smart hands support of all network devices & Servers
- Understanding of active directory, networking
Roles & Responsibilities
- Provides second-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details as per process
- Communicates with client regarding incident progress
- Ensures tickets are always updated until issues are resolved
- Complies with Health Safety Environment (HSE) and IT policies
- Liaises with clients, IT support groups and 3rd party providers when necessary
- Performs staging of PCs
- Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.).
- Conducts hardware and software maintenance and support
- Troubleshoots and resolves PC incidents and/or VIP requests
- Assists with Site Security Officer (SSO) on IT security issues and virus elimination
- Assists Server Team & network team whenever touch support is required onsite for servers in local server rooms or NW devices at site.
- Creates/maintain documentation
- Special events coverage, meeting room & VCON & voice devices support
- Local network support and/or assists centralized Network team
- Manage the life cycle of hardware, including installation or replacement of back-office equipment such as network hardware (routers, switches, Wi-Fi controller, Wi-Fi Client)
- Maintain server room inventories, room layout and assets list
- Centralized hardware and Spare part stocking and inventory management
- Surplus equipment management
- Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Source : Diverse Linx