Onsite Support Representative (Medical Collections) - Phoenix, AZ - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

If you want to achieve more in your mission of health care, you must be smart about the business of health care. Challenge yourself, your peers, and our industry by shaping what health care looks like and doing your life's best work.^SM

The Support Representative (Medical Collections) is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handling of unresolved inquiries/issues, and responsible for developing, implementing, maintaining, and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection cases.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4425 E. Cotton Center, Phoenix, AZ  85040.

We offer 6 weeks of training. The hours during training will be 8:00am to 5:00pm AZ Time, Monday - Friday.  Training will be conducted onsite.

Primary Responsibilities:

• Receive and review all correspondence daily from the home office.

• Follow up on assigned insurance accounts.

• Assist all hospital employees with any needs that arise.

  
  

• Act as an on-site liaison between Ingram and Associates and the hospital; Notify Management of any issues or concerns that may arise.

• Our ideal candidate is an adept communicator; deadline oriented, and self-motivated, with excellent follow-up and customer service skills.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Must be at least 18 years or older 
  
• Basic Proficiency with Windows PC applications and MS Office
  
• 6+ months exposure to the acquiring and/or managing of data to support a project.
  
• 6+ months of Medical Collections experience

• 6+ months experience with Direct healthcare data collection

• Must be able to 100% onsite at 4425 E. Cotton Center Blvd in Phoenix, AZ 85040.

• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime. 

Preferred Qualifications:

• Background in a medical/healthcare setting

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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