Onsite Resident Service Coordinator - part time (CFL2025-7934) - RealManage

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 32 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Part-time Work schedule is 3 days a week, M-W-F 8am-5pm preferred but can be flexible

Responsibilities:

•Administrative support and assistant to Assistant Manager and General Manager as directed.
•Attend to phone calls, emails, and walk in traffic.
•Assist with work orders, data entry, document filing and records retention.
•Assist residents with keys, fobs, general information, New Owner registration and orientation.
•Assist with move in/out processing and coordination.
•Cross-train on administrative functions and overall HOA policies and procedures.
•Contractor/vendor sign-in/check-in and key release when authorized.
•Visually scan units for deficiencies, water intrusion or damages and document findings.
•Assist with any special events, holiday decorations, as assigned.
•Coordinate meetings and use of rooms. Assist with furniture/equipment as needed for meetings.
•Assist with resident communications/notifications.
•Maintain and post calendar of activities, reservations, and events on Mirasol website, Ciranet and bulletin boards.
•Assist with the monthly newsletter and act as liaison for marketing outreach with the Town of Celebration.
•Update brochures, notices for local parks specials, local events and deals.
•Organize library, books. Work with Celebration library to assist with special orders for Mirasol book club or owners.
•Maintain lobby, business center and social rooms orderly and clean.
•Maintain the amenity refreshment machine stocked and clean.
•Order and stock any needed supplies (coffee, office supplies, etc.).
•Working knowledge to assist owners with Mirasol and Ciranet sites.

Plus other work related tasks as needed

Skills:

Microsoft Office products, such as Word, Excel, PowerPoint.
Knowledge and ability to write and format basic letters to assist office staff.
Computer/Internet skills.
Communication skills oral and written.
Attention to detail.
Service orientation.
Responsiveness and follow up.
Multi-tasking - Ability to handle multiple tasks/situations at one time.

Pay and Benefits:

$19.00 hour