Onsite Recreation Assistant - part time (TCA2024-6887) - RealManage

Overview

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 24 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.  RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

Part Time Onsite Recreational Assistant:  

Looking for a reliable self-efficient person to maintain surveillance of all activity in the facility to ensure safety and security of children and adults.

Part time will include nights and weekends

Other Duties include:

• Explain and enforce rules and regulations to homeowners and guests of the recreation facility.
• Identify situations where residents are not able to safely participate in an activity and inform the Director.
• Performs a variety of administrative functions as needed using various software including Microsoft Word, Excel, Outlook, and other computer programs, other office duties assigned by the Director.
• Responsible to open & close facility according to procedures, to include verifying that all doors are secure before leaving.
• Maintain homeowner & tenant files updating information, as necessary.
• Use exceptional customer service skills when handling complaints, incidents & accidents. Be courteous, friendly & helpful.
• Walk facility hourly, logging how many people are in each area, in addition to straightening rooms, picking up and reporting potential hazardous situations or safety concerns.
• Comply with quality assurance expectations and standards. Move, lift, or carry objects weighing less than or equal to 40 pounds, stand, sit, or walk for an extended period of time.
• Other work related tasks as needed

Qualifications

Skills required:

Customer Service Skills: An enjoyment of dealing with customers, being friendly, helpful and providing an excellent level of service to customers

Communication Skills: Can assess if a customer does not understand an instruction, policy or requirement, and can explain to them in different ways, to make sure they understand.

Team Player: Will help out and do other duties if required, not afraid to get their hands dirty and will go the extra mile.

Decision-making skills: Must be able to think on your feet and adapt to changing conditions.

Technical Skills: Must be able to pick up practical skills easily and become proficient in using them

Pay = $16.50 hour