Onsite HOA - Assistant Community Association Manager (BLNC2024-7620) - RealManage

Overview

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Property Summary: 

Biltmore Lake is an award-winning master-planned community southwest of Asheville, North Carolina. Built around 62 acres of lake in the mountains, Biltmore Lake residents enjoy mountain and lakeside trails, camping, fishing, canoeing, tennis and more. The community has regular social events that the residents of community's 700 plus units enjoy regularly. There are five "service areas" in the community, similar to sub-associations. The community has a vibrant club and committee roster, an appreciation for the beautiful natural setting and a dedicated and involved board of directors with which GrandManors is proud to partner. You can learn more here: https://biltmorelake.com/

Responsibilities

The Assistant Community Association Manager will assist the Community Manager in all aspects of the management of the homeowner’s association.  

• Deed Restriction Letters: Produce and track letters based on the site inspections. Maintain violation log, both active and resolved
• Renewals: Track expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filed
• Meeting Notice Preparation: Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements
• Attendance at Meetings: Attend Board Meetings and Annual Members Meetings as needed to assist the Association Manager and to record minutes
• Prepare Minutes: Draft meeting minutes and make additions/changes as directed by the Association Manager and Board Members for assigned associations. Manage the approval process of the minutes by the Association Manager and circulate to the
• Board of Directors within thirty days of the meeting
• New Board Member Packets: Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting
• Maintenance of Corporate Records: Maintain and update the corporate records and minutes books for assigned associations
• Committee Coordination: Manage the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests
• Filing: Set up files for new associations as assigned and maintain association files per standard office procedures
• Research and Coordination: Assist the Association Manager with researching resident requests, securing locations and dates for meetings
• Plus other work related tasks as needed

Qualifications

• 1 year of apartment, commercial or property management experience required
• Previous Homeowner Association (HOA) management experience strongly desired
• Microsoft Office products
• Communication skills
• Attention to detail
• Service orientation
• Responsiveness and follow up
• Multi-tasking - Ability to handle multiple tasks/situations at one time

Pay and Benefits:

$55,000   to $60,000, depending on education and experience.

Benefits include:

• • Medical Insurance - * ‘Employee’ Insurance premium is paid for by company
    • Highest level employee plan will incur a cost
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Insurance
  • HSA (Required High Deductible Medical Plan to be eligible)
  • FSA 
  • Education Reimbursement 
  • 401K matching 
  • Employee Assistance Program (EAP)
  • 11 Paid Holidays