Onsite Field Support Engineer EUC at Tata Consultancy Services

Technical Skills

•       Strong knowledge of desktop/laptop hardware

•       Good knowledge of Win 10, Win 11 & MS Office

•       Knowledge of Mac OS is preferred

•       Understanding of daily operations and delivery processes

•       Application / software installation and trouble shooting

•       Knowledge / exposure on ticketing tools (Service Now)

•       Windows system administration

•       Strong Troubleshooting Skills

•       Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.

•       Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.

•       Understanding of active directory, networking

•       Hardware, operating system & software knowledge