(Onsite) Assistant Vice President, Collections Operations - PenFed Credit Union

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring an Assistant Vice President, Collections Operations at our San Antonio, Texas service center.  The incumbent has management responsibility for the Collection Contact Center Operations of PenFed’s Delinquency Control Center.  Particular emphasis is placed on the strategy, planning and direction of cost-effective solutions to business issues.  Collecting on all PenFed credit products.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the e position will perform other duties as assigned. 

• Manages assigned functions ensuring the efficient and cost-effective operation by analyzing, developing, interpreting, revising and implementing related policies, programs and procedures. Evaluate and advises on the short- and long-term impact of  programs, strategies and regulatory action.
• Manages the policies, procedures, and processes that exist across the collections lifecycle, including early-, mid-, and late-stage.
• Serves as an officer of the credit union and acts as a member of the Management Staff, working with Management and Executives to develop goals and strategies in order to meet objectives set by Senior Management and obtain agreement on those goals and strategies.
• Provides leadership and management in developing and implementing programs, policies, and procedures to ensure that the mission and core values of the company are put into practice in all areas of responsibility. Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the areas of responsibility.
• Motivates and leads a high-performance team to support the credit union mission. Additionally, oversees and manages third party & vendor-related activities across the Collections landscape.                                                     
• Responsible for overseeing the development of the budget and business plans for the Collections Operations area.  May also support budget and business planning for adjacent departments and divisions.
• Identifies and implements technologies and service strategies to support business and user needs.
• Ensures that related programs, policies and procedures conform to federal and state regulations, standards and guidelines.                                                                                                                                               
• Reviews competitive market practices and recommends value added initiatives to improve competitive posture and efficiency.  Keeps informed of new ideas and developments through publications, membership in professional organizations and contact with other employers.
• Acts as liaison with attorneys and vendors representing PenFed in debt related matters, preparing for and representing the credit union at court hearings and in legal proceedings.
• Keeps informed of new ideas and developments through publications, membership in professional organizations and contact with other financial institutions.
• Implements sufficient training, automation, and resiliency to ensure continuity of operations.
• Responsible for maintaining PenFed’s compliance with all applicable federal, state and local laws, investor requirements, regulations and ordinances by abiding by PenFed compliance program and all policies, procedures, rules and regulations.
• Helps safeguard PenFed's computer and IT systems by monitoring staff adherence of all security policies and related training for individuals managed by this role. Takes appropriate action working with IT security and HR when necessary to address any security breaches.         
• This is not intended to be an all-inclusive list of job duties.  

*This role is responsible for ensuring business continuity.*

Equivalent combination of education and experience is considered.

• Baccalaureate degree in a related field (or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions) is required.  MBA or master’s degree is preferred.
• A minimum of twelve years related work experience including direct marketing, business development, relationship management, people management, contract negotiation and product development within a financial services environment is required.
• Five years progressively responsible work experience in all levels of collections, preferable in a financial institution required.
• 5 years in a leadership role with at least 2 at the Director level.
• Strong communication and presentation skills required.
• Ability to lead cross-functional teams to achieve goals is required.

Supervisory Responsibility

Provides administrative supervision of department staff.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may be required.

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
 
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
 
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
 
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.