Online Grocery Pick-Up Clerk - Kroger

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

·       Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

·       In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

·       Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

·       In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

·       E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

·       Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

·       Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

·       Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

·       Read and follow directions given in the note section

·       Ensure quality and freshness of all items chosen

·       Communicate with customers via a portable phone and respond to calls in a professional and timely manner

·       Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

·       Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

·       Process the orders through the point of sale (POS) system

·       Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

·       Maintain organization and cleanliness of staging areas and equipment

·       Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

·       Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

·       Perform required opening and closing procedures

·       Assist in training new e-Commerce team members

·       Meet/exceed productivity standards

·       Ability to work cooperatively in high paced and sometimes stressful environment.

·       Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

·       Ability to act with honesty and integrity regarding customer and business information.

·       Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

·       Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

·       Must be able to perform the essential job functions of this position with or without reasonable accommodation.

",