One Stop Operator - Dynamic Workforce Solutions

Job Description

Job Title: One Stop Operator Reports to: President

Position Classification: Exempt Office Location: TBD

Primary Objectives of Position: Direct integrated service delivery system within the local workforce region in support of all Board policies related to oversight and implementation of the one-stop delivery system.

Essential Job Functions:

• Provide functional management, leadership, coaching and support to implement the strategic plan, vision and business plans of the Board and Workforce Center System.
• Coordinate service delivery of partners and service providers.
• Manage partner responsibilities as defined in
• Coordinate outreach and recruitment of voluntary
• Ensure federal and state regulations pertaining to the handling in EEO responsibilities, customer complaints, and physical and programmatic accessibility are implemented.
• Develop and maintain Continuous Quality Improvement processes for center operations in conjunction with Board staff.
• Manage Center Certification Process.
• Coordinate with Fiscal Team on budget preparation and ongoing fiscal monitoring.
• Represent the Workforce Centers in local, State and National forums as requested by the Board.
• Meet regularly with one-stop center managers and staff to review partner performance.
• Ensure compliance with applicable Federal, State and Local regulations that apply to workforce development business operations.
• Establish and maintain positive working relationships with the Board and all workforce partners to optimize funding, customer satisfaction and community relations.
• Communicate effectively with Board, DWFS management, operations staff, community partners and the public.
• Establish and maintain relationships with community employers, support service organizations, economic development groups and faith-based and community-based organizations.
• Seek out best practices to replicate when and where appropriate.
• Meet with workforce systems management group to assess project status and share new directives and procedures.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: Other duties and special projects as needed to meet overall company objectives. This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications:

Education: Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent.

Experience: Progressive responsibilities in management and workforce development program operations. Strong business knowledge of fiscal operations and performance measurement. Must have prior experience as a senior staff member in Workforce Development. Experience in training/coaching and mentoring required.

Skills/Abilities: Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers. High level of communications skills and the ability to work alone. Need strong technical skills and commitment to a continually improving environment.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Benefits:

Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.