ONE Care Sales Supervisor - Ocean Network Express

Job Family:

Sales

Job Title:

Supervisor, ONE Care Sales

Location:

Lombard, IL. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

Role Summary:

The Supervisor, ONE Care Sales is responsible for developing, managing and executing the day-to-day sales activities of the ONE Care Sales team on a regional scope under the supervision of the Director of Sales in the region. To ensure the profitability and volume growth goals for the LKA/SME account segment, as assigned, are achieved under ONE's marketing and commercial policy/strategy.

The Supervisor, ONE Care Sales is responsible for identifying areas for his or her direct report development and providing developmental opportunities for career growth and increased performance results. These programs are intended to ensure the regional ONE Care Sales team is enhancing the effectiveness of the region's sales efforts and performance against budget goals.

Additional Responsibilities:

Leadership and Management Competencies

• A day to day functional leader with ability to anticipate challenges, risks and identify opportunities in the support process.
• Ability to communicate necessary information with the ONE Care sales team, SME customers and stakeholders as appropriate
• Successful persuasion, negotiation, and problem-solving skills with customers and stakeholders both inside and outside of the organization.
• Ability to direct ONE Care sales in effective use of ONE tools, processes and ROOT initiatives including ONE Force, Tiger, e-commerce, ONE Quote and on-boarding to effectively manage LKA/SME customer list without the need for additional sales support.
• Ability to motivate, guide, mentor and direct ONE Care sales in effective utilization of reporting to benchmark LKA/SME customer performance against Comprehensive Customer Metrics including adherence to volume commitment, account plan accuracy, profitability, A/R outstanding and equipment turn time. Use data to coach ONE Care Sales to improve LKA/SME customer performance in these and other metrics.
• Providing assistance to Director of Sales in region for the development for sales goals and reports on a regional basis that will be used to quantify and measure ONE Care sales performance
• Ability to work in a collaborative, consensual environment with cross-functional department managers for purpose of improving profitability and service levels, driving efficiency
  
  ONE Care Sales Role and Task Fulfillment
  • Lead and supervise the regional ONE Care sales team with an aim at achieving corporate business/marketing plans and regional business objectives under the guidance of Director of Sales in region
  • Support the region's business development activities in line with the target account pipeline and achieve regional LKA/SME account portfolio expansion goals outlined by the Director of Sales in the region.
  • Meet and exceed productivity goals involving ONE Care sales activities as set by the Director of Sales in the region, relative to the regional specific objectives.
  • Identify his or her own team's individual expected account performance, measure, monitor and hold ONE Care sales individuals accountable to accomplish the same.
  • Perform and report specific regional KPI's under the guidance and supervision of the Director of Sales in the region.
    
    Developing Staff
    • Direct, develop, mentor and coach his or her regional ONE Care sales team to ensure ongoing sales related skills and sales service levels are being enhanced.
    • Identify and provide opportunities for ONE Care Sales individualized career development
      
      Direct and Manage Horizontally, Vertically
      • Demonstrate effective relationships with other internal stakeholders to ensure a collaborative team, cross-functional level, performs to attain regional sales plan (i.e.--Operations, Pricing, Customer Service, other Sales Regions, Accounting)
      • Sponsor and co-partner with Human Resources for sales development to ensure his or her sales staff has effective negotiations, persuasion and closing skills including business acumen
        
        As Applicable by Regional Office: Co Program Manager (along with Supervisor Sales support), Emergency Awareness Coordinator within the Business Continuity Plan
        • Coordinates office training for CPR, Fire Warden, Defibrillator
        • Responsible for CTPAT Office access compliance including physical access control and maintains visitor registration log
        • Issues office access badges
        • Backup user for office emergency notification through Service Now tool.
        • Schedules maintenance for Office Equipment and Appliances (lighting/plumbing/heating etc), coordinates with Office Furniture vendor BFI for office expansion/buildout
        • Liaison to Property Management and engineering staff
        • Supply ordering- Kitchen and office
        • Coordinate office functions/socials/holidays
        • Process invoices
          
          
          Core Required Skills and Competencies:
          • Ability to communicate, present and influence a counterpart level of the client organization
          • Professional and personable demeanor
          • Able to build rapport across varying personality types
          • Ambitious and self-motivated
          • Strong communication skills, verbal and written
            
            Function-Specific Required Skills and Competencies:
            • Proven ability to successfully strategize, implement, execute and achieve, implement, execute and achieve day to day commercial plans to achielve departmental goals
            • Skilled in all facets of the sales process: lead generation, opportunity qualifications, sales execution solution and business case development, negotiating and closing
            • Skilled in all facets of; Contract creation and amendments, rate and bid request submissions, customer related resorting and problem solving.
            • Track record of establishing goals and metrics for his or her sales team to measure the ability of staff in meeting/exceeding goals/targets
            • Proven ability to lead and drive his or her sales team process performance
            • Silled in motivating his or her sales team with clear plan of development and growth for staff
              
              Required Minimum Years Experience:
              • 3+ years of supervisory experience in container shipping or logistics sectors
                
                
                Required Minimum Education:
                
                Bachelor's Degree preferred
                
                Resumes may be submitted to: usa.onecareers@one-line.com
                
                To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link:
                
                https://workforcenow.adp.com/ mascsr/default/mdf/ recruitment/recruitment.html? cid=5ebe3104-e38c-46ac-8508- 76b7402ab3ae&ccId=19000101_ 000001&lang=en_US
                
                Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
                
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